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Custom Color Set
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66,689 Verified Client Reviews |
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Hair continues to come up too red/goldMy hair was a hodgepodge of gray and dark blonde roots and over processed ends. The formula did a really good job of bringing all the colors into a nice blend. I really love the addition of pearl for shine. Even though I cautioned the colorist in my notes that my hair comes up very red, the formula was not cool enough and processed too much red/gold. A neutralizing shampoo helps to tone that down. I sent pictures and feedback and am hoping my next formula will give me the cooler, shiny beige I'm looking for.I'm sorry to say the next formulation and the one after that did nothing to address the brassiness. I'm giving it one more shot, asking for a cooler formulation in hopes that we can get this right. I like the idea of this service. 😊 12/1/17 update: The last formulation came up a Carmel color on my roots. Still too much red, but better. I’m giving it one more shot. I’ve asked for an ash color base in hopes that it will neutralize the red. Surely with all the pigments available to eSalon, they should be able to come up with a cooler color for me. 1 of 1 people found this review helpful. Did you? |
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Not quite the right color yet!We are getting closer to the perfect color. I am anxious to see the next one! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie -We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Still no covering the greyMy color is still nice covering all grey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
What happened?So I’ve been using e-salon for a while and have had great results. I decided to be adventurous because I believed that I would get similar results considering I’ve had a good experience with the last formulas I’ve used. Well, I decided to try and go for a deep auburn. I received my color as well as a gloss for the part of my hair that was already colored. The formula was great! The initial results were beautiful, I loved the deep red I got...the only problem I had is that it didn’t last after my first wash! I use the Joico color endure shampoo so I highly doubt that was the cause for my beautiful red now being back to the brown it was before. My roots are still a bit red but my ends are brown. The color looks a bit of a brassy dark brown under the sun. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSoci - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Great!The color was awesome made me look 10 years younger. This product did not damage my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We're thrilled to hear that you're enjoying your custom blended hair color. We look forward to our next opportunity to delight you! |
Made hair too dry but color spot onColor was spot on. Not too strong of an odor. Shampoo and conditioner smell great. Did had a few spots of breakage in my hair where a few very small knots or tangles came out in chuncks. The product needs a better conditioning or protection to it. But I loved that the color was spot on. Did not cover all greys. I like them anyways so that was ok. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNewanna - Thank you for your feedback. We apologize that our Made For You hair color left your hair feeling dry. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
My gray just won't grab the colorOverall your product is great hair color and love the shampoo and conditioner. My problem continues as it did when buying boxed hair color. I am so gray resistant that even leaving the color on only roots longer than advised does no different. I am very good at painting color in 1/8 inch sections like a professional and use very good color hair shampoo and conditioners. Within 3 shampoos, i am spraying or painting in a temp color. Your team has been great trying to help as I have now used your product 3 times. I will not give up yet! Determined there is a formula to color me at least 2 weeks. I will send a pic after next shampooing to my color expert to work her magic. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngie-"We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for." |
ShippingMy daughter and I both ordered hair color from here the 10th. She got hers three days later. I am still waiting ten days later even though it has said it shipped. I was super excited for this and am still waiting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather- Thank you for sharing your feedback. We apologize that your order has not arrived! We have gone ahead and reached out to you in regards to this matter to ensure that you receive your order. |
Thank you to Alix [only 1 star worked]September 7th, Alix patiently helped me convey adjustment for next custom color. Please be certain he receives my grateful appreciation, as it is exactly what i hoped for ! Thank you Magic Alix! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We're thrilled to hear that you're enjoying your custom color. We will deliver the message to Alix. We look forward to our next opportunity to delight you! |
E-salon is worth a tryE-Salon is worth a try if you're a DIY. Customer service is very helpful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary C- We're so happy to hear that you're enjoying your Made For You Hair Color! We truly value your feedback and look forward to hearing from you again in the future. |