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Custom Color Set
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66,689 Verified Client Reviews |
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ExcellentLove my new color, you did it! Thank you soooo much. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarlene - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future. |
It has completely faded back to my original color within a week!When I first did the color on January 11th, I was thrilled with the results. I followed the directions to a tee. The color was just as described. Not even 3 days later I noticed it was getting much lighter. I used the red enhancing shampoo in the shower that day and it was a litter better but not like day 1. Today is day 8 and the only color that is in my hair is on the roots. The rest is completed gone. I used a high end color shampoo and conditioner whenever I wash my hair. With all my other colors I usually went 6 to 8 weeks in between coloring. This one I'd have to do it every week. Sorry but I won't be using this again. I'm really disappointed because I loved the results I had for 2 whole days..... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Haircolor probably wont work for me:(You did not wait for me to send more info, & my picture, before sending out the haircolor! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDerelys - Thank you for your feedback. We apologize for the disappointing experience you had with us. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover grayI like everything about the product packaging, shipping time, ease of use and instructions. I wasn't let down until after my hair dried and I could still see ALL my gray. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBetsy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love the colorYes love the color 0 of 0 people found this review helpful. Did you? |
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Better than drugstoreThe color shows up more than drug store brand. I'm happy with the results,it makes my color pop not too much just right. I will continue using it. 0 of 0 people found this review helpful. Did you? |
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Best hair color out thereCompletely colors the gray. I don't need to recolor for 6 to 7 wee k s. Also I save $75.00 every month by not going to salon. I can use esalon product's in the privacy of my own home. 0 of 0 people found this review helpful. Did you? |
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Nice color, not so nice gray coverageEven after my color being adjusted to better cover gray, after just a few weeks they are back in full force. I hardly have any grow out and am feeling the need to do something about all the gray. My drug store brand worked better at keeping the gray at bay! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Using the colorI like the color that I am using. 0 of 0 people found this review helpful. Did you? |
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So far so goodMuch better than the last color. It didn’t mostly rinse out like the last one. Thanks for switching it up for me 0 of 0 people found this review helpful. Did you? |