|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
Sticky/ waxy residue is extremely frustratingI have been using e-salon for over a year now. I really like the custom color; I have medium, ashy, brown hair that tends to become brassy with store-bought hair color so when the e-salon colorist added enough ash in my second order the color was almost identical to my natural hair avoiding undesired brassiness and giving me soft and shiny hair. The gray coverage is also excellent (I am in my early 30's but have had grays since 19 so I know the deal!). Anyway, for all these reasons I put up with a big inconvenience: having to wash my hair at least 5-6 times to get the sticky/waxy residue off my hair. I initially contacted customer service and they suggested to use bicarbonate and to rub my hair with some of the product left in the bottle immediately before washing my hair but that only reduced the # of washes from 7-8 to, as I said, 5-6 times. It has become extremely frustrating to spend so much time, effort, shampoo and water just to color my hair (especially during this time of the year where it grows like crazy) so it does not make sense for me to continue using it as much as I like the other features. I also wonder if the color would stay even longer if I didn't have to wash my hair that many times the first day I apply the color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsArianna - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Dark but vibrantFirst let me say I was VERY impressed with the kit. Bravo! Due to extenuating circumstances I could not color right away unfortunately. I’ve colored my hair at home many times but I must say this was my messiest application. Probably mostly my fault. I got color all over the bathroom. I liked the way the color rinsed out pretty easily. The finished color came out darker than I expected so I may try to change that before you ship my next order. The color was nice in that it had high and low lights and it blended well. I would suggest longer gloves lol. I’m hoping after a few washes it lightens up a little and more red shows through. I have only a little gray right in the front of my hairline so I was disappointed when I still saw a few gray hairs after coloring. That was the first place I put color so I’m sure I gave it ample time. Overall I really liked the product. I only gave it three stars though because of the darker than expected color and the few grays still showing. I would, however, recommend eSalon to friends and family. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTwyla - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My new colourI love my new colour your the best 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDiana - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future. |
I didn’t use the colorI was terrified of coloring my hair because for the first time in so many years it was and still it it’s natural color. I have lots more white hair now. Based on my new color i’d Like more beige in it. Everyone was so helpful & nice my first time around as they are now. 0 of 0 people found this review helpful. Did you? |
|
ReviewShipping was smooth and it was packaged so nicely, I didn't use the whole amount since I using to cover a little grey after a few showers I started to see my grey slowly showing, I think I need something to deal with deal with very resistant grey hairs. Thank you everything else was so nicely done. Cara 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCara - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Use to likeWhen I started using this product I loved it. My hair color was perfect. The more I use it my hair gets darker and darker each time. I’m using the same color and following the directions exactly. My hair feels healthy but just looks darker. I’ve got to go back to my salon. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDenise - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Quality color but...Suggested hair styles based on age and face shape. What is a good color without the right cut.My hair is long age 58 I need a change to enhance my new color. Hair is now middle of back. Makes the age show !!! Suggestions welcome!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMarjory - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Dry endsI love the color. I end up leaving the color on longer than normal to cover the resistant grey, as a result my hair is extremely dry and brittle. Help! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDonna - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Completely different colour.I had very light blonde hair, and decided to try this product to go a deep mahogany with a red tint. I was so excited! The package was fab and everything arrived when it said it would. I followed all the instructions to the letter as I didn’t want to get anything wrong, even had a friend help so I didn’t miss any bits. Washed and dried my hair, and it’s rose gold at best. It literally looks 3 shades darker, and a little warmer. My partner literally said he couldn’t see a difference... I will never try this again! Absolute waste of money! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSophie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Finally found my colorThis is my third box and it’s been adjusted each time. I’ve finally got my hair the color that I want. It just took a few tries. It’s great! 1 of 1 people found this review helpful. Did you? |