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Custom Color Set
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66,689 Verified Client Reviews |
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Still orangey and brassy sigh.Thank you for adjusting the color. I like it better and it covers gray better so far. The color on the roots is still a bit orangey and brassy however the color to the rest of the hair (length and ends) I like a lot. It looks like what I hoped a dark ash blonde would look like. Any ideas on what to do to avoid so much brassy orange at the roots? I appreciate your assistance. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
nice colornice color, easy to apply, appreciate the fact that I don't have to remember to go to the store to get hair color when it is time to color my hair. That being said. I don't feel it is any better or worse than good quality drugstore brand hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen- Thank you for your feedback. We are happy to hear that you enjoyed our color! One major advantage of our service is that we can easily adjust the color based on your feedback, and you have the ability to consult with a colorist any time. If you need any assistance, please feel free to reach out to [email protected]. Thank you for reaching out! |
Best colorLove the color will use always 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherise - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Perfect!!!!Excellent/perfect color. Easy to do. Feel great about doing it myself. Adding below color next order. Love it!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- Thank you for taking the time to share your feedback! We are so happy to hear that you are enjoying your eSalon color. We look forward to crafting your next custom color soon! |
Home colorI love 💕 this color! Easy to apply and they work with you to get the exact perfect color your looking for! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jodie- We are happy to hear that you are enjoying your eSalon color! Thank you for providing your feedback. Please feel free to reach out to [email protected] if you need any assistance! |
Color and highlightsNow we changed it is good.. Still wanted it a bit lighter but....with your new products I am so happy..the highlight kit is awesome...thank you so much...You made a disabled woman's day... I feel pretty. First time in a long time... So thank you.....An your competitors Like. Madison reed suck..... No coverage an drys your hair out like the desert....... I send everyone your way.... I have a brain injury. An everything is hard for me. With a little help I can do my Esalon myself.... Thank you so much..... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShai - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to discuss your next color order. Please let us know if there is anything else we can do to help! |
Just BrownI was hoping for some more purple - what I got was basic brunette. I am excited to try my next application after requesting more purple be added :) Everything else is awesome!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandace - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nice color, but my hair says ouchSo, my hair was BAD. My roots were really grown out and my hair color was turning into a copper mess, so I knew it was time for a change. I planned on going to the salon, but grad school is not only taking my money, but also my time away from me. I decided that this was the next best thing. The positives, best website ever. I really felt like my hair was being taken care of by my colorist. The color matched for me was ideal. Also, 10/10 for packaging and cuteness. I felt like it was *made for me.* Customer service is on a whole other level. I was reading reviews, waiting for my package to arrive and noticed others said the dye made their hair feel gummy. I was told by customer service to prep my hair with a hair masque the night the night before. I followed those instructions and prepped my hair. BUT my hair was really left feeling thirsty and sad. As I was shampooing the color out in the shower, I said goodbye to multiple strands of hair that didn't survive the battle. A week later and my thick hair just feels dull. I was hoping I could rely on this service for all of my color needs, but I might be giving up. Don't get me wrong, the color is nice, but the damage is no good. :/ 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsSydeny - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
08/16/18 Custom Color Set ReviewHello-- Thank you for your work in creating my latest color set. I liked the color, but perhaps you could add more red? I wear my hair (color and style) as intense and outrageous as possible! I am a child of the '80s, and I still love Manic Panic--does that tell you anything? ;) Also, this color seemed to fade faster than the previous color. Is that possible? Might you have changed your product formula and/or ingredients? Thank you very much! --Roxy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Roxy. Want to tweak your tone? Simply give us a call or click "Adjust Color" in your account to let your colorist know what you'd like. You can ring us at (866) 550-2424 Mon-Fri 8am-6pm PT and Sat 9am-5pm PT. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Great color, but did not cover for as longAs always the color was perfect. It matches my natural color very well. Not sure if it's because of how I put it on or what, but my grey is already beginning to show. Have not gotten to the highlights I purchased, may try that this weekend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |