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Custom Color Set
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66,689 Verified Client Reviews |
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Not the color I was hoping forI have “Always” had an issue trying to get the yellow-golden and brassy tones out of my hair. The kit was nice and had little extras that were Great!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair ColorColor is beautiful. It took a couple of days and a washing to get the right texture and look... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti- Thank you for your feedback! We are so happy to hear that you are enjoying your custom color results. We will be reaching out further with some tips and tricks to help improve your color experience. Thanks for choosing eSalon! |
Custom Color SetHave complained numerous times about red tones, but still getting them! Even after changing my color last time. I ended up going to a professional salon for highlights. I haven’t had so many compliments about my hair in a long time. Deciding whether I will continue with esalon after so many disappointments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
FadedMade my hair dry. The color faded. I usually use L’Oréal . I’ve never had any problems with it fading or making my hair feel dry. And, it’s half the price! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDee- Thank you for reaching out to us here at eSalon! We are so sorry to hear that our product did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ShadesGood value and quality, would recommend choosing a shade lighter than you want though as they run darker than expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair got so dark .Hi. I wanted to go lighter ( I was medium brown originally) . My box arrived last night and I was so excited to go lighter . I don’t my hair late last ( as instructed 30 mins ) and when I went to work and we were out to lunch I noticed my hair was darker and my staff noticed it too. Help!! I want to go lighter or I want to at least put a balage or something... help Hermie Phine 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHermie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. It appears you previously indicated your hair was dark brown, and the selected color was dark brown. Color chemically cannot lift or lighten other hair color, but we are happy to work with you to adjust to better suit your needs if we are able to. Please keep your eyes out for an email from us. We will be reaching out shortly! |
Like it very muchI really like to colors and using the colorist to help obtain the correct shade. The product is good quality Thanks, Jayne 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJayne- Thank you for sharing your feedback! We are happy to hear that you are enjoying your eSalon custom color and service. Our team of licensed colorists is here for you each step of the way. Thanks for choosing eSalon! |
So darkI talked with my colorist, we agreed on going lighter to darker SLOWLY. She says dark blonde. I am thinking more light or medium blonde I looked up dark blonde and said ok. I colored my hair and this is the darkest blonde I ever seen. It is brown. My hair feels great but not use to going so dark so fast. I am 60 and was told don't go darker because it pulls your face down and you look older. Idk but all in all great product but drastic change. I need highlights now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacklyn- Thank you for reaching out. We are sorry to hear that your color came out darker than you were expecting. It appears that we lightened your original selection of Medium Brown to Dark Blonde after your color consultation. We're sorry to hear that this color is too dark for your preference! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Thanks for choosing eSalon! |
Color a litle darkI like that i can choose when i can get my color sent to me. My color was pretty dark this time. I would like for it to be a little lighter 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIrby - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
color to darkThe colors are way to dark and still have a red tone. I like it light and ashier. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMrsmadhunter - Thank you for reaching out! We are sorry to hear that your color formulation came out darker and more red than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |