|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
To dullThe color is pretty just now what I was looking for. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |
Good, not greatLet me start by saying, I went into this fully knowing how difficult blond hair is really hard to get perfect... I have had a few terrifying orange hair moments with at home dye jobs. So I know it’s not easy. With that said, I’ll say, thank god for purple shampoo... My roots come in dark, even though I am blond.. the length of my hair is a very light almost platinum blond. I requested the “lightest blond” color. My hair definitely looks better than it did going from dark dark blond to light blond but my roots are still darker than I would like. They also came out pretty orange. If they had turned more of a dirty or even a lighter blond color I would have been ok. I almost look like a strawberry blond now and you can still see where the roots grew out to. I will continue with purple shampoo and the tint rinse on my roots and hope for the best. On the upside, my whole head isn’t orange... just the roots and the darker parts of my hair 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMary - Thank you for reaching out! We are sorry to hear that your color formulation came out darker and warmer than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
1st RunThis was the 1st time I have colored all of my hair, only highlights in the past. The experience was great with esalon. A few adjustments needed to color and the instructions. Looking forward to next time. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCheri - We 're sorry to hear your initial color turned out different than expected. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Not enough shampoo and Conditioner I have a lot of hairExactly what am I to do with the tiny amount of shampoo and conditioner u supply?? I have a lot of hair and this barely covers half my head..the boxes the the dollar store offer more product and makes your hair feel softer then the product u offer..THE COLOR yes it’s great even though I haven’t achieved my exact color yet but we getting there. Can a girl get more shampoo and conditioner,I’m paying enough for it that’s for sure!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRachel - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Color ChoiceI love the product but I need a much darker color. My color was adjusted to a golden brown however my gray roots look almost green not matching my base color. I do love the shampoo and conditioner that's provided. I just need a much darker color for my roots as now I am still two toned. This will not discourage me from ordering again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKellyann- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not SatisfiedThe kit arrived and it was amazing. The color seemed perfect and the instructions very clear. I followed the instructions and had no problem. Nine days later the color at my roots is gone and the red tone I asked to help neutralize is back. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJen- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Great hair coloring product....Great hair color products, they stay on a long time and the color stays even. My hair is still soft and supple. Love this product and would suggest anyone wanting to color their hair to use eSalon! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMarsha- Thank you for your feedback! We are so happy to hear that you have been loving your eSalon custom color results. Please feel free to rech out to [email protected] if you need any assistance. We look forward to crafting your next custom color soon! |
Love itLove my hair 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKim - We're so happy to hear that you're enjoying your custom hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Not what I expected!My grays are still showing! I followed the instructions to the point. I do have to say that I love the color on the rest of my hair. I really wanted to Love this product. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMaria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour is completely wrongI normally use Garnier Olia 7.40 intense copper, and love the original colour but it fades quite quickly into light ginger. Natural colour is dark blonde. Been dying my own hair since age 14, I'm almost 28 now. Thought I'd give a "custom" colour blend a go, to see if esalon's "7.40 intense copper" could be intense for longer, and the first pack seemed like a great deal. The pictures for my natural colour / dyed colour / goal colour matched exactly what hair I have and wanted ... yet the colour turned out a hideous dark reddish brown. Did the colourist misunderstand or something? Orange dye over already ginger / dark blonde hair is not a difficult thing to achieve! Now I'm hoping it WILL fade so I won't have to strip the colour to dye my normal colour back over! The dye itself stinks so badly of ammonia it's terrifying. As soon as a little touched my hair out of the bottle it made my eyes sting and water. Consistency is exactly the level between runny and goopy that it splatters everywhere. So basically I spent about an hour crying and getting dye all over the bathroom and myself for a colour I absolutely hate and will likely have to spend extra money on fixing. I regret putting this on my head and won't be using esalon again. My store-bought box dyes have never let me down like this. Edit: all the “colour expert” can do is give me a “slightly lighter” shade of the same dye ... it’s entirely the wrong colour! Do you not understand?? I still have to bleach/strip the darker brown colour myself, after which I’ll be using my usual dye and not this. And my roots haven’t been fully covered, and are especially visible at the back where the dye sat for a shorter period of time but still longer than instructed. This is going to be a huge hassle. Literally had to dye ginger to be more ginger, and they didn’t manage that. Steer well clear. 0 of 0 people found this review helpful. Did you? |