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Custom Color Set
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66,689 Verified Client Reviews |
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5 stars!!!I loved it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill- Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! |
NeutralI was expecting a little more lightening to happen since before doing this color application, my hair was natural and not dyed. This basically just toned my hair warm. I’m not upset, the box is well packaged, very clean, easy to follow instructions. The products smell good (for dye), and feel like great quality. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLacey- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colourExcellent quality product easy to follow instructions I am delighted with the results This is 5 star ***** 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZainab B. - Thank you for your feedback! We are thrilled to hear that you are happy with your Color. We appreciate you taking the time to try it out, and to share your experience with us. Nothing makes us happier than hearing we were able to make your Hair Goals a reality. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not the colour I was hoping forI have just used my first esalon colour kit which I found really easy to use. The instructions were great and easy to follow and I’m pleased with the condition and feel of my hair after the colour has been applied. The colour I have is not exactly what I wanted as there is far too much gold tones which on light brown hair looks very ‘orange’ in sunlight and glows. I asked not to have gold tones but to have ash. I wanted a much flatter and natural colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenny - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorI expected my color to be more ash/platinum blonde. I have toned it and using the toner shampoo. It has to much brassiness to it. I would like to use color again but how can this be adjusted? I do love the shine it gave my hair. My hair is baby fine and the color seemed pretty gentle as apposed to color kits I have used before. Thank you. Kathy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re truly sorry that our color did not meet your expectations. Unfortunately, we cannot achieve a platinum blonde with our hair color at this time. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Great ColorI love my color with eSalon! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
I liked everything about this...except my hairLet's start with the good. The eSalon website is easy to navigate and fun to use. The kit I received came lightning fast, which I found very impressive. My colorist contacted me twice and the process felt refreshingly personal. I went into the coloring process feeling hopeful that I could stretch out salon visits with the help of this product. I read so many rave reviews! Well, there's a reason why I've been faithful to my stylist for years, and clearly I needed a reminder. Reds are hard to get right, and despite following the directions meticulously, my hair looks absolutely awful. It is four different colors and none of them are cute. I'm embarrassed! Overall, it seems like eSalon works for many, but not for me. No "color happiness" here. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It's a great colourIt's a great colour and very easy to apply, and my hair is in brilliant condition with it. I was just hoping it would be a more vivid shade of copper 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color was off quite a bitThe packaging was great, the application couldn't have been easier. I am not a novice at coloring and I thought I gave a pretty good explanation of the color I wanted. I even included a photo. My color is much more golden and less red than I prefer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Same color as the salon...not the same resultsI was so excited to try e-salon and loved the in-depth and visual process of choosing a hair color. I felt my choosing my color would be pretty straight forward as I contacted my local salon stylist for specific color information, as I was unable to see her due to covid-19. I chose the same color (level 3)...darkest brown...almost looks black. I was so delighted when I got my box and loved the instructions and ease of preparation. I applied it as directed to my roots mainly as to cover up my growth, which is lighter than my desired color and rest of my hair. After washing and drying my hair, I was so disappointed to see that my roots had not seemed to change color and were still lighter than my desired color. It seemed that possibly this level 3 was too light for me? I’m unsure. I am planning to go to the salon to have it properly covered up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |