|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
Did not cover greys.I like how you provide everything in the box. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGiselle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Easy to useEasy to use hair color at home. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSharon - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Wonderful product, disappointing deliveryI have been so impressed with my custom color set! It covers my grays and leaves my hair silky and smooth. I wish eSalon would use a different shipment carrier. Delivery takes from 7-14 days or longer. Thinking of changing because of long delays . Please consider changing delivery service so I don’t have to find a new color service. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLeslie- We’re truly sorry that our shipping times did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Two Shades Darker...........Now what do I do?I have been touching up my own roots in between professional hair coloring for 10 years. According to my colorist, I have become great at it. With salons in my area of California closed since March 12th, I felt I needed to do more than touch up my color. I filled out everything on eSalon and even sent them pictures taken in great light that perfectly captured my color. I am a professional who is blessed enough to still have a job and am on video calls all day with a professional camera and lighting that are often my close up. My hair came out 2 shades darker! This is really a problem for me as I have gray roots on the crown of my head as well as below my temples. Now they will show in a few days given the dramatic contrast. And. I have no alternative but to maintain this terribly too dark color until professional salons open again. It is really upsetting to me and I have no idea how such a dramatic mistake could be made. I don't know the point of sending in a picture if they are going to mix something so dramatically different. When I filled out the feedback form, they did reply immediately with an offer for free color and suggestions to use either a clarifying shampoo or a color stripper which shows they are completely insensitive to the situation. Many of us live in areas where we cannot get either color or a cut. How can you suggest people use damaging processes to correct your huge mistake when who knows when they will be able to get their roots cut off? I am very surprised others have had such good results and mine are so bad. Perhaps a new employee? Whatever it was, I am now faced with endless touch ups every two weeks at minimum to maintain this way too dark hair for my skin color until professional salons open to help me solve the problem. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTin- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Brassy is bad :(I wrote to my colorist, “beware I tend to get very brassy.” I am naturally a dishwater blonde, but I typically got heavy ashy blonde highlights every 6 weeks. I was very excited to try this home color service. I’ve never colored my hair from home before. I was looking forward to saving time, money AND being able to color from home during the pandemic..... The marketing of the product is fantastic and it was easy to use. Once I finished and dried my hair the color looked terrible, it is more of an dark brassy orange. When I saw a friend she asked if I’ve been washing my hair in iron water. The shampoo and conditioner they send smells great, giving it one more try before I cancel my subscription, hoping for a better result. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKatie- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
A good kit, but should have stuck to my guns on the colour I pickedThe kit that comes with it is good. The 2 pairs of gloves (although may be a little tight if you had large hands), the stain remover and guard etc all great. I like the style of the packaging and how quick its received. But let's be real, this product is really about the colour you get. I sent a photo, I wrote about what I wanted, but expressed I was flexible because I don't know about their shades and they're supposed to be experts. I don't use permanent colours usually, I use a semi permanent every now and then when my greys get on my nerves, but it had been a while. My ends had lightened a bit in the sun (given how much we've had and the fact that covid meant I'd had more time to spend in it) and they'd got a copper tiny due to my ginger relatives. I said I wanted a dark brown, clicked the shade and was advised alway from it. The instructions wanted more time spent on my roots ( even though they are the darkest part of my hair). The dye was on my end for 10 mins, plus a wash with the left overs, so you can still see some copper tones shining through. Its nice in the sense it looks natural, but I've basically got my own hair colour back. So now when it grows out there's no point in me using their service again (although it isn't as dark as I wanted it). 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRhiannon B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you are satisfied with the presentation. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Easy to doEasy to do, leaves your hair with a lovely shine 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsClaire D.- Thank you for your feedback! We are so thrilled to hear that you like our personalized hair color. We appreciate you taking the time to try it out, and to share your experience with us. Please keep your eye out for an email from us for your next steps! |
Not at all what I requested, frustrated with the whole process.I did a strand test last night as soon as my color kit arrived. I wanted a color that would be a mahogany or brownish red. I spent multiple days going back and forth through email with my colorist. This back and forth was prompted my a message I sent, explaining that I was "panicked" about the color I chose and was seeking professional guidance. The first colorist I spoke to was very understanding and explained that to achieve the color I wanted, I needed a color fill first since my hair is light. She made me feel better that the color could be tweaked so it wouldn't turn out too red or too orange. Then I was set up with another colorist in the middle of my exchange with the first one. I was unclear on whether the new colorist felt the same way about approach as the first, reviewed our correspondence etc. I tried to clarify all this with the second colorist through email. I explained that I reached our originally because I wasn't sure if the color I selected would give me the results I wanted based on the pictures I shared and my current color. This person was not forthcoming with any details regarding if my color needed to be adjusted, if there was any customization that would take place due to my vocalized fears etc. She just repeated that the color I chose was the right choice and I would be happy. The color kit I received did contain two bottles of color but they were the same color, didn't seem to be a fill color to darken my hair to get it ready for red. Thank goodness I watched the esalon videos on how to do a strand test. In contrast with my inspo pictures I shared with my colorist (Emma Stone red, brown hair, and others), what I got was a rosy, pinky blonde color that was very off putting, unnatural and nothing at all like the pictures I sent. I am very thankful that I did not apply to the rest of my hair. I can understand if what I asked for was unachievable given my current color but my colorist should have told me that and helped me adjust. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTara- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hair colouring at its bestQuality saloon product, in your own home. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMegan S - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home! |
Better than store boughtI am pretty impressed and love the coverage 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCricket- Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! |