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Custom Color Set
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66,689 Verified Client Reviews |
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Colour wrongI have ordered a colour called Cool Beige but it look orange on my hair. I have enclosed pictures and description of my hair. Hair is also darker than anticipated by picture of a model on a website. As a positive my hair look nourished and shiny after treatment and are not damaged. Instructions are clear and easy to follow. Delivery was quick. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanna Q. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
QUALITY PRODUCT BUT TOO DARKThe dark brown - ash is TOO dark, making my hair look black. I love the coverage...just need lighter tone with purple highlights or?... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsL K - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Great coloringI like the color and developer 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEileen - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Great ideaI was so looking forward to a bit of Salon feel but at home but after using this dye I can only compare myself to a Lego head it’s just black no variety of colours that make it look a bit more natural that you get with other at home colours I use. it literally looks like someone has put a black carpet on my head and cut around it to my hair length. I was so looking forward to this so I can order and go and I’ll have the same colour every 6 weeks I don’t have to think about it or worry that there won’t be the right colour when it comes to dying my hair but it’s just not for me. I don’t want to out anyone off at all and I know some people like the solid block colour but a lot of home box dyes you do get a more natural finish. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaura A. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we take seriously, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I expectedAfter reading reviews and watching videos I felt good about my purchase. The color was amazing, it was exactly what I had been looking for. I ordered and right on time it showed up in the mail. I had a retired licensed hairdresser color my hair. The process was smooth and easy. It came time to rinse the color and dry my hair. My hair is no where close to the color that I ordered. I will give it another shot with a different color maybe but I'm not sure. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too harsh on my hairI went back to the drugstore box, the color is good and gentle on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Customer color setLoved how easy to apply and so fun to see my name personalized on the box and instructions... I will change my color selected because the darkest brown was not dark enough for my taste 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Love the colorEasy to use as far as a coloring product. I have noticed that since the formula changes my gray coverage is noticeably reduced. I hope this improves, I have been using esalon for many years and don't really want to change. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Love the product and the care!I am seventy eight, a natural red head til I started graying, Your product is the best and most perfect color I have ever used. Still gray roots are so hard to cover. I am having a professional apply your product next week and I am sure results will be perfect 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - Thank you for your feedback! We are so excited for you to try the product and cannot wait to see your results! |
Graying too quicklyI've had grey hair since i was 20, Tried so many brands and hoped this product would help tone it down some for a while, but, before the second week after coloring, here they come showing their grey heads. What to do! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We truly appreciate your feedback! Upon reviewing your profile, we see that one of our Color Experts has already reached out via email to resolve your concern. Please let us know if there is anything else we can do to help! |