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Custom Color Set
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66,689 Verified Client Reviews |
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Need more ashFirst I want to thank my colorist for correcting my mistaken belief that beige was a cool color. She has advised me and in the future I would like to go more ash. Thank goodness she was there and my future color will be improved! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDana - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
HaircolorLoved the convinance of haircolor being customized on line, and shipped every 5 weeks to my home. The color faded too quickly, but called CS and they wrnt shade darker. Love ❤️ this stuff. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover grays as well as I had hoped...I loved how natural the color looks and how close it is to my original hair color, but I'm wondering if there's something about red curly hair that takes dye differently? I just colored it with this and followed all directions 2 weeks ago, and I'm already seeing greys. Please advise. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLesley - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Our Color Experts have been in contact via email and will be happy to assist in this process. |
First orderHi thank you so much I love my colour it was so easy to apply my hair feels amazing so soft and shiny I’ll be ordering in future x 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Tracey! Thanks so much for sharing your feedback with us. We are so happy to hear that you loved your results. Please get back in touch if you need further help. |
Everything Went WrongI was so excited to finally color my hair with Esalon as it was a custom color formulated especially for me! I even sent pics of my hair so what could go wrong? Well, everything did. I am a natural blonde turning gray with natural and added highlights. I go to a salon to highlight my hair 2 to 3 times a year and have only used Claroil Perfect 10 at home to cover my greys in between my highlights. Perfect 10 left my hair incredibly soft and shiny and accented my highlights. Sadly it was discontinued and I was hoping Esalon would take its place. As soon as I finished my first 20 minutes of coloring I could see my hair getting darker but I still hoped for the best. After I rinsed my color and used the enclosed shampoo and conditioner, my fine hair was extremely dry and impossible to comb out. I then rewet my hair and applied a deep conditioner for 15 minutes which helped comb out my tangles and restored some softness. I literally burst out in tears when I dried my hair. The color was not what I expected at all. It was the darkest shade that my hair has ever been and the color is now somewhere between dark extreme ash blonde and light extreme ash brown with orangey tones; it's horrible! My hair was one of my finest feature and every time I look in the mirror I get extremely upset. This whole ordeal was devastating and I do not know how I am going to get through the holidays as a quasi-brunette. Will my friends and family even recognize me as when I look in the mirror , I don't. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Linda - We truly appreciate your feedback and are so sorry to hear about your results and overall experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So easyI love the color and how easy it is to use! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
GeorgousThis is by far the best home hair color I have ever gotten and so easy to reach out to the company when needed Amazing people great products it’s a winner and a keeper am telling you ! Great 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosemarie - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Doesn’t cover gray hairsIt’s now able to cover my gray hairs 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Love the kit- Second time I have problems opening the bottle.I'm going to add my experience with the two last kits I received, first one I had a hard time opening the blue cap bottle and I had to ask my husband to do it and he had problems too, it was a mess and I lost time and couldn't use the whole mix. Now the second time is the same but I can't get help opening the bottle so I stuck with all the prep work and waste of time because of this, I'm very upset because it is my ME time and I have so few of those, completely ruin my day and I can't even color my hair, I hope you take care of this issue because I don't think I'm the only one. Thank you. I really love my color, looks really natural and it has the golden tones I wanted. As a first time, the kit is different from the box you buy at the market but I enjoyed the experience of taking my time to make it just right, it is a lovely presentation and all the personal details make you feel special. I got an email asking about the results and I'd say it is totally worth it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Thank you so much for sharing your feedback with us! We truly apologize for the inconvenience your last two Color Kits have caused you. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
color was good but had a my hair was straw afterI really liked the color they sent and it was easy to apply. I had my daughter help so I didn't miss anything. Ever since I have used it though my hair is extremely dry no matter what I do to it. Very reluctant to color any time soon, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |