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Custom Color Set
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66,689 Verified Client Reviews |
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ExcellentI have been using this product for over a year now, extremely satisfied every time, my hair feels healthier now & always shiny, never looks dull, I'd never go back to off the shelf hair dye :) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - We're excited to hear that you're enjoying your hair color! We look forward to our next opportunity to delight you! |
HaircolorI love your produces. I have order before and loved the color. This one was quite bold. Didn't expect it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - Thank you for reaching out to us here at eSalon! We are so sorry to hear the color was bold. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
What went wrong!?REALLY!!! This color always looks great and doesn’t fade but after two weeks I’m seeing the color fade lighter than the rest of my other previous colors. I hope my next order is back to previous quality. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Liesa, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So darkI really love the products, so easy to use and so much fun stuff in the box, I went a shade lighter this time but some how it is so much darker 😱 back to the drawing board. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not my usual colour, did not change it..My hair colour has slightly more red tones, than on previous colours of blonde. Thank God i have blonde neutraliser to cool down brassiness..My hair does have a lovely shine and feels soft. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Nicola! We are sorry to hear your color hasn't changed. Please check your emails, we got back to you to help you further. |
It didn't workI didn't notice a difference in my hair colour after use. I've dyed my hair at home previously and followed all the instructions, but the dye didn't take. Wanted to love it! Customer service was great. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCalie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Ends and root colors DO NOT MATCH!!Sadly this has been an ongoing problem in the past despite my notes to my colorist, even after adjustments. My roots are dark and my ends are bright bright bright orange. I would like to think I can provide my results and pictures and trust that the colorist is making adjustments correctly. That does not seem to be the case and it’s getting worse. I truly love the idea of managing my own hair color and touch ups rather than going to a salon but I’m at my wits end. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Great solutionThis is a great solution for those seeking a quick hair dye. The color options are professional and appealing. I'm satisfied with the product; my hair feels smooth and undyed. The presentation is lovely and personalized, and I highly recommend it. I'll certainly reorder. However, the color was darker than expected, resembling a deep brown rather than the anticipated soft chocolate tone. The ash and mahogany nuances were less visible, resulting in a predominantly dark shade. For my next purchase, I'd appreciate a consultation with the colorist to find my ideal shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Roberta! We are sorry to hear your color was darker than expected. Please check your emails, we got back to you. |
It's just ok colour wise but my hair feels good after usingI like E salon in almost every way, except that the color isn't exactly as I want it. However, I will say that I will continue to order this color (it's almost there!) because I love the ease of ordering. The shampoo and conditioner is fabulous and my hair doesn't feel dry after coloring. I like how everything is custom labelled. Most importantly, it doesn't irritate my scalp so I presume there's not too many nasty chemicals in there, which is one of my main reasons for purchasing. I always go with Natural color tints from a health store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie O. - Thank you for your feedback! We're so happy to hear that you enjoy our products and services. We see that you've already got in touch with our colourists to discuss your next hair colour. Please, let us know if you have any additional questions, we're always happy to help. We truly appreciate your feedback! |
Not the Intended ShadeI picked my new color off of the chart opting for the Darkest Brown in hopes to just had a little red/copper to my color however with how much it lightened it’s as if I select the Dark Brown in the same red/copper tone. Definitely lightened way more than I wanted. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |