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Color Set
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66,713 Verificado Comentarios de clientes |
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Das war leider nichtsIch wollte aus meinem Kupferrot ein Braun machen, bekam Mittelbraun mit Neutralisator zugeschickt... nach der Anwendung war ich super enttäuscht: das Rot scheint an vielen Stellen noch raus, der Rest der Farbe ist ein scheckiges Dunkelbraun-fast - Schwarz Gemisch der billigsten Sorte. Werde jetzt zur Drogerie müssen, um Farbe zu kaufen und hoffe, dass ich dieses Desaster retten kann. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRafaela J.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
never received but paid forhere's track number9405511205120888313493 please If you look at emails I ordered pearl brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - We're truly sorry to hear that your order hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with your order soon. Keep an eye on your inbox for more details. |
Best hair color ever!I started going gray in my early 40’s and until eSalon I could not find a coloring product that would match my original hair color. Then I discovered eSalon! I get lots of compliments on my hair and when I do I immediately start going on about eSalon. They must think I have stock in the company! It is now April 2022 and I still love eSalon. I feel like a walking billboard telling people about where I get my fabulous color! 7 de 7 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTamia - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Perfect!This is the exact color I wanted! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Great colorI love the color, but even following the directions step by step, it had problems covering all my gray hairs. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colourI chose the medium brown shade expecting the colour to match my roots pretty well and cover up the blonde ends. Unfortunately when I coloured my hair it came out almost black. It’s very very dark brown and I am definitely disappointed. I know it will fade over time, but it’s definitely not the colour I chose. I gave it two stars because aside from the colour, my hair feels very healthy and soft. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Natasha! Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn’t cover grey hairTried this and wasn’t impressed. It didn’t colour my grey which is what I wanted to hide. I did like the colour on the highlighted parts of my hair but not in my natural hair colour it turned my hair a ginger colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Naomi: Thank you for contacting us. We are sorry to hear that the hair color didn't meet your expectations. Please check your emails, we've just contacted you. |
cute but not as dark as the picturedefinitely deposited color, but it’s fading every time i wash it. and it’s much lighter than it looks in the picture. i actually kind of like it, but it’s not what i thought i was buying — and ill definitely have to dye it again as it grows out which is kind of a bummer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Hannah. We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback |
Deckte am Ansatz nicht ausreichendDer Farbton ist passend, aber mein grauer Ansatz ist nicht richtig abgedeckt. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPetra A.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Love it!I've been using eSalon for more than 10 years and have had excellent results for the most part. I would hope you keep your price point low as the recent increases will not be able to be sustained even if it is a great product. You could improve your loyalty program by adding free eSalon birthday color for those of us who have stuck by you year after year. Thank you! 95 de 96 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosConny - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products and pricing each and every day. We hope to continue helping you find hair perfection! |