66,713 Verificado Comentarios de clientes |
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Not the right colorStylist has not adjusted color per request for two orders. 20% red DOES NOT mean 1/20th red by volume. 5% red is not right. I want a change from blond copper to bright red, and the colorist is ignoring me. Bad customer service. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarguerite - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
My Golden Custom ColorThis custom color is a perfect color to add into my golden tresses. It didn’t burn my scalp and I am thrilled it looks so natural but yet gives that beautiful mahogany color coming through. I truely found my mix that fits my skin tone. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShannon - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
RootsIt’s good! I’d like to continue using the shade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHaidee - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Why did I wait so long?!Awesome color. So happy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your personalized color! We look forward to the next opportunity to delight you! |
Love the color!!So easy to use! The color is great! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate your sharing and Happy Coloring! |
tres bienproduit agréable et bon résultat 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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AwesomeColor is a perfect match every time 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your personalized color! We look forward to the next opportunity to delight you! |
Eindeutig ein Riesen Unterschied - Haare Färben wie beim Friseur!Ich hätte es nicht für möglich gehalten, aber ich habe wirklich exakt die Haarfarbe erhalten, die ich unbedingt wollte. Ich habe echt gezweifelt, ob das Ergebnis gut wird, weil es in Drogerien so wenig Farbauswahl gibt, vor allem in Bezug auf rötliche Nuancen! Meine Haare haben jetzt eine wunderschöne, goldene und rötliche und (trotz Rot) nicht grelle Farbe! Und nicht mal die Spitzen sind (wegen kaputt und dünn) vom Färben dunkler geworden! Ich muss nur den Abstrich machen, dass dieses laut Anleitung letzte Mal Farbe über die Haare kippen grenzwertig ist...ich hatte das Gefühl, ich inhaliere die Farbe in der Dusche.. Ansonsten großartiges Farb-Ergebnis mit Grau-Abdeckung!!! 5 de 6 personas encontraron este comentario útil. ¿Y tú? |
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not badThe Colour started out strong but in 2 weeks its faded quite drastically and my hair is very dry. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jen! Thank you for sharing your feedback with us. One of our colorist has reviewed your comments to help you further. Please check your emails, we've just contacted you. Let us know if you need anything else. |
Not the colour in mindI was very excited to try esalon’s custom colour however it just didn’t deliver what it promised. Asked for a dark copper colour and have been given a flat, dull and dry maroon red colour. The process has left my hair in a state to which I’m not sure what to do with it. It’s just broken and dry and not the colour I asked for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Eve! Thanks for sharing your feedback. We are truly sorry to hear that the hair color didn't meet your expectations. We've just emailed you to help you further, please check your inbox, and let us know if you need anything else. |