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Color Set
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66,689 Verificado Comentarios de clientes |
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ColorI get medium brown. Now it is coming out red, plus fades out really bad. What's happening 😕 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargarita - We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Really wanted to like thisColor that was sent did not cover all the greys, mostly on top. Turned a reddish tint, I guess I should of not gone with a little golden. My hair is really dry after coloring. Sent two, can't use the second one. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong colorI have used E Salon for 5 yrs and never had any problems. The last 6 mos, I have been sent the wrong color formula. I have informed E Salon every time and they keep sending me the wrong color formula. It is labeled with the same color formula, but I am mahogany and the color formula has gone from dk brown to light yellow. This is the third time …. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLora - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover my graysI was disappointed when I colored my hair and still have gray hair right on my hair line which I saturated in color. I have black hair so it really shows and looks terrible. I am really disappointed, going to start my new job with gray hair popping out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Great ColorI love my custom color! The tiny box of gloves is adorable. The thing I would change is the shampoo and conditioner. I would prefer no silicones, which are drying for my natural curls. So I will not buy these at esalon. It would be great to include a hair care line for people who prefer natural ingredients or have special needs like dandruff relief, or fragrance free. I would actually buy my shampoo and conditioner from esalon if I could get products like that. 63 de 65 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEve - We’re pleased to hear that you’re enjoying your custom color kit! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Great colourLoved it, ordered same again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Zu viel ViolettIch wollte Kupfer-Gold und habe etwas zwischen Violett und dunkel Burgund Rot bekommen 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnastasiya G.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Pas tout à fait ce que j’attendaisLa coloration est jolie mais je m’attendais à plus de reflet bleu. Ils sont inexistants actuellement. Les racines n’ont pratiquement pas prise alors que la coloration a été appliqué par une coiffeuse.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSalome R. - Merci beaucoup pour votre commentaire. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour discuter de votre coloration et remédier à cette situation. Nous espérons vous avoir aidé. N'hésitez pas à revenir vers nous si vous avez des questions. |
like the color However I would like it to be a little more golden and a touchI do like the color. However, after I shampoo twice most of the color is gone. Could the color have a touch of gold and brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Perfect color, not enough productThey absolutely nailed it with the color. Easy to apply, I used a bowl and brush. I didn't have enough product to completely cover my ends, but they said they'll send more free next time. Awesome customer service! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauren - We’re pleased to hear that you’re enjoying your custom color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |