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Custom Color Set
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66,689 Verified Client Reviews |
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Love the convenienceAnd the product easiness of use .. SOLD 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJohanna - We're so happy to hear that you're enjoying your custom color! We truly value your feedback and look forward to hearing from you again in the future. |
Definitely better than box dyeI ordered a custom colour to try to get a bit closer to my natural dark ash blonde/light ash brown, as a lot of store bought dyes, regardless of being neutral or ash, leave a lot of warmth (red and gold tones) in my hair. I ordered a permanent light ash brown from esalon and the kit arrived quickly and the presentation was lovely, with very clear instructions. I was a little concerned that the instructions had said to apply to my roots first to process for 20 minutes and then only to my mid lengths and ends for 5 minutes, but I followed these directions and the end result was great with even coverage. The dye washed out well leaving my hair in a good condition and I was very happy with the result. If I re-order I will ask for more 'ash' to be added as 5 weeks later the colour has faded with more warmth showing through again, but nothing a red neutralising toner can't fix (esalons Soft Red Neutraliser is great for this). I'm yet to come across any any hair dye, professional or otherwise, that doesn't fade over time so don't let that put you off. Overall I was very pleased with the service and colour - the personalisation, especially of the instructions, is great. Bonus points that the kit comes with everything you need including a decent pair of gloves and not those bag-like ones you get in store bought box dyes. Definitely recommend giving esalon a try! 55 of 61 people found this review helpful. Did you? |
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ok for a touch upI was rather unhappy receiving only the root touch up kit (I was previously given color sets which contained bottles for my roots and ends). My color has a heavy red/violet tint to it so it fades and with REALLY long hair I prefer to color all of my hair to help refresh the red/violet tone. I was hoping during the final rinse using the extra color it would refresh the color overall, but it did nothing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
PackagingThe color bottle opened and there was color all over the place. I have not used it yet, hope it has not gone bad 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosie - Thank you for reaching out! Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! |
AinaThanx. Really great color,but dim. 0 of 0 people found this review helpful. Did you? |
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Colour too dark.This colour is way to dark and just looks brown. Covers grey though. I just put on today and very disappointed. Is too dark for my skin tone and no copper/red colour shows. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGiselle M. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color not thereI still am not getting the color I want . The color is still too light .. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the right colorThe color looks nothing like my previous hair color or like the color on the website. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Washes outI’ve noticed every time I wash my hair the color washes out. Nor permanent 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It was not the color that I requestedThe instruction was not for the people who do not know how to color their hair. The color was not the one that I expected. The top of my hair was like carrot and the rest of my hair did not get any color during the time that was in instruction. It was %100 Guarantee but I do not know how because even more color can not be a good way for me because I do not like the color that made for me. It was something else, not my request. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |