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Color Set
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66,736 Verificado Comentarios de clientes |
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Great Products Great Customer ServiceAfter my first use, I wasn’t completely happy with the undertone of the color. One email to explain my dissatisfaction and it was immediately rectified in my next order. This color system is easy to use, and the results are fantastic! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichele - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
good coverage but a little too red tone for meI have a lot of grey hair and the colour did a good job of covering it. My only negative comment is that the colour itself was too reddish for my blonde hightlights. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Same as most recent commentsWhat is going on with your products lately? There is a very distinct deterioration, and at a rapid speed! The last couple years the color has been sub-par and does not cover the grays and is very, very inconsistent, Did you get a new chemist? A new mixer, or maybe a new source of the raw materials? Clearly something is definitely off. I have been a loyal customer since 2013 without ever using color from another source since. What gives? Can you give us any kind of explanation to this huge variance? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill - We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Dull lifeless color that washes out in a weekAfter over two years of being a customer I finally give up. The color is never what I ask for, there is barely any red pigment in it and it’s disappointing every month. After a week it has half washed out already. I send pictures of what I want and all I get sent comes out brown instead of auburn/red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClare - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
So easy to useAlways happy with my products and your service. You are always so patient with all my change requests and helpful! And my hair loves your products. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColorLove the color. Don't even need toner now. I guess my hair adapted to color after using toner a couple of times. It's great! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeresa - We're so happy to hear that you're enjoying your custom color! We truly value your feedback and look forward to hearing from you again in the future. |
Home hair colouring kit .This is a brilliant idea for home colouring with easy to follow instructions ,alongside of environmental additions . It is very gentle and smells great 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best custom hair color kitBeautiful even soft black color throughout hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosThomasine - We're thrilled to hear that you're enjoying your color results. We look forward to our next opportunity to delight you! |
Gorgeous color at 51 years old. UPDATE...2021I have been a box color girl since age 17 years old. Twice a year I would go spend the 300.00 to have the salon freshen things up. At 23 years old I was 90% grey and coloring every 3 weeks. I was skeptical on this service however I wish I had done this years ago. My first application came out beautiful . The color was a bit lighter than I like however my second application has a slight adjustment and I'm actually looking forward to apply this. I used to dread it. The auto ship will enable me to have salon quality hair ALWAYS. no more in between hats for me. My hair is in great condition and love love love the product. We have tweaked this formula a few times and finally we seemed to have nailed it Great customer service and great products . UPDATE: I have been a loyal customer since 2019. So far we have made 6 adjustments to my color. It always seems to come resort back to a strawberry blonde after 2nd washing. I have used esalon shampoo and conditioner..I've used the co -wash ..on days I don't wash I use a shower cap to ensure hot water doesn't effect the color. Staff is great at adjustments and support. I have received and will be using my newest adjustments today and see how it turns out. I have to admit..I received my color package damaged this year and esalon was quick to replace it. Thank goodness. The strange thing was it was the best color I have had sine the very beginning. Not sure why it was different than usual but I would definitely love that one again. I think at this point if the latest color doesn't stand up...than I may consider moving on. 🤔Update still not right I think worse. 65 de 69 personas encontraron este comentario útil. ¿Y tú? |
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Wicked awesomeCouldn't ask for a better feel when applying 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCrystal - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving your coloring experience. We look forward to the next opportunity to delight you! |