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Color Set
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66,689 Verificado Comentarios de clientes |
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Disappointed did not cover the grey roots and color was darker than expectedThis is my second order and very disappointed. It did not cover grey roots . And instead of a dark brown, the color seemed to be more black. Not what I expected at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmma - Thank you for reaching out! We are sorry to hear that you were disappointed by the gray coverage of your recent application as well as the color coming out darker than expected. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Excellent qualityI love my hair color ❤️! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Amazing everytimeI love that I come home from work and there’s my e salon box all ready to go with everything I need. I don’t have to run to the store, or worry if it’s going to fade or come out wrong. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCourtney - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Uneven coloringI’ve recently notice that the hair coloring isn’t consistent. It’s not cooling well, almost looks like my hair has stripes 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Grey HairI’ve been using esalon for about 10 yrs . But recently the grey coverage isn’t working as well. In one week the grey is showing so ever brightly. Would love some ideas or anything to help. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
What happened eSalon?You used to be so great and reliable, now your formula has changed, and won’t cover greys. I’ve been a loyal customer for many years, but now I have no choice but to find a new hair color supplier. You should have never messed with your original formula. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexandra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorColor was supposed to be light golden brown and it is more like medium golden brown. Way too dark. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Spring color absolutely perfect!I have had the same color & level since starting with esalon however saw the new spring strawberry & loved the hue. However i did not want it as light as i saw in photo. So I asked my colorist to take me up one level & add some strawberry hue as i look better with a bit of depth. Just applied my new formula and it is absolutely perfect. Feels like i was in a salon & discussed with my stylist. 5 de 5 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlicia - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Very satisfiedChanges that were made are excellent. Thank you. I’m very happy with the product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoan - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Perfect colour but...Great colour, however washes out fast. After 3 washes my hair is already lighter and the colour does not seem to be sticking 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Lisa! We are sorry for the inconvenience with your hair color. Please check your emails, we've just contacted you to help you further. |