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Color Set
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66,754 Verificado Comentarios de clientes |
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ColorProduct quality was excellent but color was too dark after application. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Worst colourists everHorrible colour, totally different what I expected, I would like to be ginger and now I’m full red hair!! 😡🤬 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Patricia! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to provide a solution. |
Service not as advertisedCame back to e-salon on after taking a year off from color. Followed all the steps, updated profile with current pictures, and explained exactly what I needed. The colorist never bothered to contact me to clarify anything. Actually I doubt that she even looked at my comments or photos. They sent me 1 bottle of color which would not be enough to color my long hair with lots of premature grey and almost a year without coloring. When I called to get an explanation I was told that there were no colorists available and I’d have to call them back. That is extremely poor customer service and not what this company claims to provide. I’m better off going back to store brands like L’Oreal or Clairol. Not a happy customer! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This company is revolutionary for any person who colors their hairWow! I’m in my mid-50s and I’m constantly coloring gray roots being a natural brunette. Going to the hair salon at $300 a pop gets expensive very quickly I stumbled upon this company and thought might as well give it a try Wow!…when I saw the box and opened it I thought “what professional packaging and a good amount of product,”; I was hoping the results of the color would match my initial positive impression. Well I’ve completed my color and I am giving it a 10 out of 10. Instructions super simple to follow; they are very smart dividing how are you color your roots from the rest of your hair (which is a mistake that many people make and coloring their entire head when the roots need to be one color and the rest of the hair needs to be slightly lighter so you don’t have color buildup). One incredible benefit is once you color your hair if you want it slightly different the next time, all you do is send a picture of your hair, call or type in what changes you’d like to see and the colorist will custom make the next box of color for you. And you can keep on doing this until you get exactly the color combination you want for your hair. Incredible, like I said this will revolutionize hair coloring! As long as they don’t change the formula, or the quality or price of the product, they have me as a customer for life. 67 de 71 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
ExcellentColor specialist heard my needs and make sure that my color was perfect 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Amazing ResultsI was advised to use a demi-permanent to start because my short hair was very bleached. I needed to lay in color in order to have a base to go darker. I love the golden dark blonde shade. Can't wait to begin my permanent color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Need slightly darker shadeNeed slightly darker shade 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGloria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Totally RED after telling them NO REDI don’t know why people don’t listen to me. I told you this would be too red and it’s bright orange. Totally disgusted and furious. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover all grays.I am requesting a lighter color. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMy Name is Panama - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Made my hair soft.I like the color over all just not good grey coverage. It caused my grey hair to turn a ugly brownish greyish color. I would have rather had my silver grey hair. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynsy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |