|
Color Set
|
66,818 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Formula has definitely changed.I've been a long time customer and at first I thought it was my imagination but I can see that the formula has definitely changed. Barely covers my gray hairs any more and the color used to last 3 to 4 weeks, now I'm lucky if it lasts 2 weeks. Unfortunately, it's just not the same. I hate to leave a negative review because you got me through the pandemic without having to show my gray hair growth. Thank you for that. I will also say your customer service is amazing! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosGabriella - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
AgreeI totally agree with previous comments that something has changed. My gray coverage lasts 2-3 weeks tops. Extremely frustrated. I wonder if it's worth it any longer? I have had to go to a hairdresser in between to touch up b/c I no longer trust this product to last. Could you please be transparent and tell us what has changed? With covid and lack of consistent suppliers, I'm sure you were affected as well, but come on!! 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosNina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Does not cover grey.I told the customer service person to cancel my subscription but she kept wanting me to talk to the colorist. I am not going to keep paying for a product I’m not satisfied with. The 100% guarantee is not true. 3 boxes came and no offer of a refund for poor grey coverage. I shouldn’t have to repeat to a colorist that grey is not covering when the original ask was grey coverage. I also did not sign up for a subscription. I ordered just to try the product out. Then I got another box and another one is on the way. I had barely used the 1st box. Without getting feedback if the 1st box was satisfactory they send more boxes. That is poor customer service and lack of concern. There is nothing 100% guarantee about this. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosGrace - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Enjoying my color subscriptionLike the subscription very much. Color is great. Product does not contain tons of ammonia. Covers greys reasonably well. Would like to see continued reductions in packaging (perhaps ask each time what we want/need vs sending it all) and reduced plastic. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Andrea- We appreciate your feedback and are thrilled to hear you're enjoying your hair color and experience very much. We understand your concern about reducing the plastic in your Color Kit and I'm happy to inform you that over the years eSalon has made many adjustments to become more sustainable. You can view some of these efforts and changes at the following link: https://www.esalon.com/hair-color-mastery/inside-esalon/what-does-sustainability-look-like-at-esalon |
Color Set habituele Chataine Foncé /Doré 20VBonjour , ma coloration fabriquée a ma demande etais parfait ! J'ai recu chatain foncé /doré 10V que j'ai appliquer des que j'ai reçu , j'adore mais entre deux serras parfait ! avec un Doré 15V a ma procahine commande serras parfait. Merci beaucoup a votre écoute . Cordialement, Leticia 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
AMAZING!!!I done my hair in May, and here we are in June almost July and the color is still in my hair!!! I highly recommend this place, because the dye didn't even hurt my head which is super sensitive! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Kayla - Thank you for the wonderful review! We are super delighted to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Perfect every timeI asked to have my color lightened slightly and the outcome is gorgeous. I will likely ask for one more lightening because the result was just stunning. I love this service so much! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Julianna - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
A little too dark the color but it is good qualityGood quality color product but color is too dark for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosGisele - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Grey coverageThe color for grey does not last, for me, longer than a month. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosRandi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
they charge you when they want todont buy this product, they charge your card anyways despite me filking out information to stop my plan. I am very annoyed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTasneem - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |