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Color Set
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66,736 Verificado Comentarios de clientes |
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It is extremely dark darker then beforeNot happy with how dark it came up with time 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarthalyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn't cover my gray hairI'm just disappointed. The color kit did .it cover or mask or color my gray hair at all. It only made them stand out even more after I put the color on my hair. My mom tried this company last year and her color turned out great. So I am not sure what happened here. Bummer. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DO NOT DO ITYou cannot EVER get it to stop. I am having to procede with a fraud charge with my credit card company. I am out of the country and they keep sending it!!!!!!!!!!!!!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDallas - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
not what I requestedI can tell without even trying this shade that it will NOT work for me...I want reddish to golden highlights and a deep rich shade... can you send me another mix? you do not need to send the developer ...just a color adjustment. Or send me some gold/ red tint I can mix with this currant mixture. I am so disappointed ... 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Pam, thanks for reaching out. We are sorry to hear that the color wasn't as expected. Your colorist will review your case to provide a solution. Please chekc your emails. |
Bad coverageDid not last a few days with my last colour and the greys were back. Bought box colour in chemist and lasting longer. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Carol! Thank you for sharing your feedback with us. We are so sorry to hear that your greys weren't fully covered. Please check your emails, we've just contacted you to help you further. |
Dieses Mal sehr enttäuschtIch habe weder ein leuchtendes rot noch bin ich mit den Ansätzen zufrieden. Ich versteh das nicht. Ich habe jetzt eher ein langweiliges Rotbraun oder keine Ahnung was das sein soll. Und ich habe den Eindruck dass die Ansätze nur leicht übertönt sind . Die „Tinte Rinse“ ist super schön. Aber die Farbe ist völlig anders. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKerstin W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
SuperTolles Produkt 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love my hair colorEasy to use comes when you need it. Will not change customer for life 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYvonne - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your custom color! We look forward to the next opportunity to delight you! |
Not my choiceI absolutely hate esalon makes purchasing decisions for me and send products I don’t ask for, but sure am charged for! This has happened in my last 3 orders and I’m done with this company. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Renotta! Thanks for reaching out. We are so sorry for any misunderstanding with our last 3 orders. Please check your emails, we've just contacted you to help you further. |
Ratio inconsistentSo I been witnessing inconsistencies on the ratio developer/ color for a while..no biggie I guess ... The last shipment was soo obvious that the color bottle was full and developer a 1/3 of the bottle. ( I have pics) Did u change the formula.. I like to know the exact amount Of developer and colors..so I can make sure I get the result expected.. Making me a bit nervous the inconsistencies.. I am expecting a RSVP.. Thank you! Laurence 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Laurence! Thank you for contacting us. We are sorry for the inconvenience with your orders. Please check your emails, we've just contacted you to help you further. |