66,793 Verified Client Reviews |
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Is gold the new ash?I was disappointed in my recent hair color product. It looked absolutely no different than medium golden blonde, although it was supposed to be medium ash blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauri - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Good product but not life changing!I've been using esalon for the past year and a half and I'm realizing that the real difference between esalon and otc hair color is the color choice or the ability to tweak your color and that's it. I think I'm going to go back to my Loreal color only because I think paying $11 instead of $32 (with shipping) is better for me since I really never saw a difference. I recently made a change to my color so I will keep that order going but I think it's time to cancel. Also when I requested my color change it took 5-7 days to get a response. Bottom line it's easier to go to CVS! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We’re truly sorry that our color did not meet provide the experience you were looking for. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Very disappointedI was very disappointed with the way my hair turned out. I ordered light blond beige so it was supposed to be "light blond" but when I dyed my hair it turned brown. It changed my hair color darker. The coverage was nice but it was not the color I ordered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha- We are very saddened to hear you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is too darkColor received is too dark red not medium copper brown. Did adjust color twice. First order turned my golden brown hair Black. Second order resulted in a deep dark black red. I wish it was the right color. I have a salon appointment to fix my hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
May 20 colorThe color was lighter as I requested, however, I did not get full coverage of my gray hair. Very disappointed in the product this time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorraine -We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great colorThe color was great, just what I wanted. I give it a 4.5 stars. thanks!! 06-02-21 -- My sister-in-law owns her own salon, she does my cuts. She is an excellent colorist. She complemented me on my color! Said my color was excellent and wanted to know where I got the color from. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
So easy, I love it.The process of coloring my hair has never been so easy and I love the color although I may go a shade darker in the future but for now, I love it. Feels soft and silky. Easy application. Would recommend it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Perfect MatchThe color is a perfect match. Very close to my natural color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaryl - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
PerfectLove the color, doesn’t wreck my hair. Highly recommend! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Happy customerVery happy with the product. It is very good quality. 0 of 0 people found this review helpful. Did you? |