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Color Set
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66,689 Verificado Comentarios de clientes |
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Great color!I am really happy with my color and the slight changes that I have requested a few times just to make it feel fresh. The gray coverage I need on my crown is solid and I feel younger because of it. Thanks! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristin - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Colors are great, except it makes my scalp itch.I love the color but the only thing I don't like is that it makes my scalp itch. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulieta - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Did not like!The change to the new color set was very disappointing. It said to leave in for 30 minutes and my hair came out in different shades. The center of my hair didn’t match the outside. Also, much of my hair broke off and fell out! I do not like it at all. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
ColorChanged my color but not lasting as long as the other color. Washed out within days of using it. Slowly coming lighter. Maybe I’ll try it one more time if it’s a bad batch. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRaggaMakading - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
What’s going on?I have been using this product for years and all of a sudden the color is inconsistent, does not cover well, and fades terribly. My roots were not covered even after I left the product on for ten extra minutes this last color. Very disappointing… 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClara Ann - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Never Again!!!I've never been so disappointed from a product then I have with Esalon. I give a 2 star rating because twice my hair came out okay looking at best. I've either had hot roots, or just splotches looking results. Or not the color I wanted?? This last batch really sealed the deal for me half my grays are still noticeable. I've been dying my own hair for many years and never have I had results like I've had with this line. You guys should be ashamed of yourselves. Even the shampoo and conditioner (always my favorite part) is like using cheap product. Always leaving my hair feeling and looking awful. And even the shipping takes 5 days sometimes longer to receive after the order is filled. I was so excited to try this product. Very disappointed 😞 is all I have to say. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonique - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
PLEASE DO nOT SEND further productI emailed the company about this issue the day after I received your kit in May. I said, the color selected was not the right color and DO NOT SEND MORE PRODUCT UNLESS I SEND PICTURES> NOw there is another kit on the way and I still have not been able to send photos of my current hair color because my computer has been down. If I receive another kit before I can send the photos, I will return that too. Also, the post office will not return a package w/o a RMA. Please send an RMA so I can send back your product. Sincerely, Charlotte Ure u 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharlotte - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their coloring experience! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
SuperColoration sur mesure impeccable je recommande vivement. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Finally, the color that I wantedMy last shipment was PERFECT. It’s the exact color that I’ve been looking for. Loads of thanks to my colorist Crystella (you’re a wonderful angel). I love, love, love my color. I will be looking forward to all of my future purchases, more so than I did before because it’s finally the custom color that I’ve dreamed about. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Very nice colorMy friend put it on my roots only, because I have a few hi lites. It covered my grays very well. I am happy so far. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNorene - We're so happy to hear that you're enjoying your custom color! We truly value your feedback and look forward to hearing from you again in the future. |