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Color Set
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66,793 Verificado Comentarios de clientes |
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Too redI am so disappointed in my hair color this time it is too red and very brassy. It looks horrible !!!! In all The years I have used you I have used I think I will have cancel future orders Barbara Rooney 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Orange!I was excited to try this product after reading such great positive reviews. I went through the process and followed directions to a tee! My hair was not blonde, but a hue of orange! I let the team know and said they would adjust the color and I need to follow directions. Hmmmm, what I did. Anyway, I received an email that my order was about to ship, so I hopped on line and skipped to the next shipment. Received an email a few days later that they had sent my color and charged me! I don't want your products! They don't work Called customer service, she said I did not cancel shipment( what!) But when I receive it, I should send it back and when they receive it I would get a refund. 100% guarantee, I think not I'll rather spend $ at a salon thank you 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Dee- We’re so sorry to hear that you were disappointed by the results of your color application and experience. Upon reviewing your account, we can confirm that your processing date was set for July 12th and had not been adjusted or canceled prior to that date. We do apologize for any confusion this may have caused you. Thanks for giving eSalon a try! |
Horrible AgainThe color adjustment turned my blonde hair almost black and had to go to salon for color correct 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Laurie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We can confirm your Color Plan has been turned off. If you need anything else, we're always happy to help. Thanks for giving eSalon a try. |
Hair colorIt didn't change the color of my hair and what it did change it looks aweful if I would have looked into it more I would never had ordered it. I was so looking forward to my hair looking nice without paying a arm and leg for it now I have spent money for nothing but aweful looking hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |
Great Color MatchIt was the perferct shade which matched my hair naturally. I am really happy with these products. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Angela - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color. We appreciate you sharing, and Happy Coloring! |
Great ProductsI love these products. The match is perfect, and it looks very natural. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin - We appreciate your feedback, and we are super delighted to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
INCONSISTENTthis time my hair turned red...have been using all thru covid and never seen this color of hair before. my latest shipment I thought I would try the color pro toner and they said it would be matched to my existing color....i received glorious golden. i have a dark brunette base so really confused what to do with a golden toner especially since I now have really red hair 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Not the sameHaving used esalon for the last 7 years and been very pleased with the results ...it seems the formula may have changed. Reading other reviews with the same problem, I realised that it could explain why my hair, after colouring, has gone very dark...not what I expected as is the same colour Ive had for ages. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Faded way too fast!Have you changed something? This last order I used started fading after just 2 weeks and now 1 month later I have brassy, faded red highlights that are not attractive! I never had this happened before with earlier applications, but it has happened with the last 2 hair color orders. Not happy with this applications at all. 😔 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarm - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
leider viel zu grellFarbe ist leider viel zu sehr abweichend und zu grell 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGabriele W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |