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Color Set
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66,689 Verificado Comentarios de clientes |
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Ruined my hairI have requested my 2nd colour set to be a little bit lighter than my previous colour however I was very very disappointed as it makes my hair orange especially during the day. It is not ash brown as I want it to be. The formula made my hair so brittle and very very dry. Very disappointed and will no longer renew my subscription especially they’re increasing the price! I’m afraid it’s not worth it. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Imelda! Thank you for contacting us. We are sorry to hear that the hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further. |
Awful colorI asked to have less red and ended up with with a totally different color than my previous order. Went from med-dark blonde to a few shades down from black. What a mess, I could cry. 😫 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Very HAPPY with my new hair color formulaESalon and I worked together to tweak my original color to an even better color based on my request to have more red and blonde in my 8 level medium golden blonde. Although I would like even more blonde or highlights in my hair, in general am so very pleased with the outcome of this new formula. It is close to my hair color in my 20's and appears very natural. THANK YOU. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Spot on colorAfter answering the questions during the order process, I just crossed my fingers hoping the color would be okay when it arrived. I was so pleased after using it for the first time. Beautiful rich color with no brassiness. Great grey coverage too! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMotor - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Needed Color Change a Success!I ordered what I thought was the right color, and it was not. I have stubborn greys and the color did not cover well. Yvette S. changed my formula and got it right! I really appreciate the fact that they made it right for me! Thank you so much for showing me that I can do my own hair at home! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRegina- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Excellent Root coverageThe root process was very easy. Although my hair may be considered mid brown I asked for dark blonde and this seems perfect. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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KEEPS GRAYS AT BAYI was very skeptical and thought the price was high for this color, but so far the grays are not surfacing. It's only been 2 1/2 weeks so far, but there's not a stray gray anywhere and that's my main concern. It's much better than what I've been using. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerri- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Wrong ColourMy plan said medium golden brown and and I have ended up with very dark brown flat hair with no golden tones at all. It looks awful and I am so unhappy. I expect something to be done as it has obviously not been done correctly. Jan Bullock 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jan! Thank you for contacting us. We are so sorry to hear that the color didn't turn out as expected. Please check your emails, your colorist will contact you to help you further. |
Embarrassing ColorAfter coloring my hair, following the directions, I had an obvious line where my greys had been. Where the grey was is now a reddish/brown, then a distinct line and then the brown color my hair should be. I colored it in coordination with a hair appointment and was mortified my hair looked like it did. My stylist asked what happened. And we can fix it now with damaging my hair. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
HorriblePas la même teinte que la fois dernière. Un même produit pour faire les racines et les longueurs, je me retrouve avec une couleur pas du tout unie : cuivre sur le dessus et orange sur les pointes ! Je file chez ma coiffeuse pour rattraper ce massacre ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCaroline - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue ! Notre garantie eSalon Coloration heureuse est primordiale pour nous, et nous travaillerons avec vous pour réaliser vos objectifs couleur, nous vous contacterons par email. Merci encore pour votre commentaire. |