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Color Set
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66,689 Verificado Comentarios de clientes |
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Shampoo und Conditioner Rezeptur ÄnderungDie Rezeptur von Shampoo und Conditioner hat sich geändert. Haare sind strohig, glänzen nicht und nicht weich und geschmeidig wie sonst. Duft der beiden Pflegenittel ist sehr unangenehm. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Perfect matchI just moved to Germany and I need my roots colored until I find someone new and it was a perfect match. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Lorna - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair. Happy Coloring! |
Love it!Purchased my products and was excited when they came. How wonderful to get a beautiful box set up so nicely with my name on the product. Followed instructions and my hair looks and feels fabulous. Sent an invite to a girl friend who ordered and she has already received her products. She too was so excited and I received credits for her purchase already. I could not be happier. So glad to have found your awesome team and wonder product. Thank you so very much! You guys are a blessing. Big hugs ❤ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Keri - This kind of feedback is very rewarding and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Belle couleurTrès belle couleur et pratique grâce à l’abonnement cependant gros bémol sur l’odeur de la coloration. Ça pique les yeux tellement elle sent fort.. c’est la seule chose à revoir dans votre formule. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAurelie - Merci de votre partage, nous sommes ravis que l'abonnement et la couleur vous conviennent, cale nous fait énormément plaisir ! En même temps, nous sommes désolés pour la gêne occasionnée pendant l’application de votre coloration, et nous vous remercions d’avoir partagé vos avis ; ils nous permettent d'améliorer constamment notre service et nos produits ! Nous vous avons aussi envoyé un email avec plus d'informations concernant l'odeur. Merci encore de votre partage ! |
Sensitive scalpYour products are very good, but my scalp didn’t agree with it. No faults with your products. I have always had problems finding hair products that agree with my scalp. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Antoinette - We’re so sorry to hear that our product did not work for your scalp. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. Thanks for giving eSalon a try! |
Took some adjustments but my color is perfect!My hair is grey and I have been trying to get a light reddish gold color. I've been working with my colorist over five orders and the roots were too bright compared to the shaft. I almost gave up but decided to try one more time. Am I glad I did! We had to have one color for the roots and another for the shaft and this time it was perfect! Hang in there and give your feedback if you're not happy. They listen and eventually you'll get what you want. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Lynda - Thank you for your feedback! We're so happy to hear we were able to create the perfect formula for you! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
PERFECT ColorI am stunned at how beautiful my color turned out. I love how I did my roots a golden brown and then just gold from there to the ends, my hair looks so natural when I look in the mirror. I am so happy! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHey Lisa - Thanks so much for sharing your joy with us! We truly appreciate your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Lovely color butColor is very natural. However it started out at the ordered color, medium golden copper brown but faded within 2 weeks to a honey light brown on my partly white partly brown hair. This has been my consistent problem with Esalon. I wash my hair every 2-3 days with color safe shampoo and wear a hat when in the sun. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHelen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Repeat order I wasnt aware ofI've used esalon once, the dye was OK, nothing particularly special and the colour faded significantly within a week or so. I use an expensive shampoo and conditioner for preserving colour and a conditioning spray every time I wash my hair too. I've also never experienced such a strong chemical smell from a dye before, the fumes made my eyes water and a small amount went down my nose and into my throat while rinsing my hair. My throat was incredibly sore for about 2 weeks afterwards. But to make it all worse I've just had just shy of £30 taken from my account for a repear order. I must have ticked a box somewhere to say I wanted a repeat order (I'm normally very careful about anything like that), but at £27.95 for a home kit, that amount definitely wasn't obvious when I made my first order of around a tenner. Please can someone respond to the query I've sent in and cancel that transaction ASAP 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Suze! We are sorry for any misunderstanding with your Color Plan. Upon reviewing your case, we can see it's already been resolved on your last phone call. Please let us know if you need anything else. Have a Great day! |
WRONG AGAINI am so disappointed, even though I had several emails with the colourist, she didn't send me the right stuff again!. This is the 2nd time I received a colour incorrectly. First they sent me the wrong colour then this time, they sent me roots and ends IT WAS SUPPOSED TO BE A DEMI ALL OVER COLOUR. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |