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Color Set
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66,689 Verificado Comentarios de clientes |
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Great productsI was super nervous to do this as I’ve always only went to a salon but to my surprise it turned out well! I did have some help with the back since it was my first time. It took longer than intended due to me going so slow and having longer hair. I think next time I will be able to be faster. I’m so glad I took a chance and did this. My hair is so shiny and soft now! If I can do this, anyone can! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
What will it take, me quitting?I’ve been with you since 2015, and have recently asked to have less brown in my color, and add more purple pearl or Mahogany. Neither times has my color come to me correctly, so I write another note to my colorist in hopes they will get it right on the next shipment. This has been going on for 6 months and I’m ready to quit. All I would like is a mahogany coloring that will cover my gray. If the color I am selecting won’t work with grey then let me know. If the color I want isn’t available in your company, then let me know. If my hair will turn red when I go to use the mahogany,,,,let me know. I just want some sort of communication telling me you can or can’t do this color, that’s all. I look forward to your reply! 3 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKandis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorIt was a little bit on the blonde side. Needed more copper 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina - We’re sorry to hear that your color was not what you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to have more copper. We look forward to crafting your custom color! |
Super Qualität, unübertrefflichErste Klasse. Wow 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Did the formula change?I've been using eSalon for a few years now and only recently started having a problem with the color not lasting more than a week in my hair! This is only with washing with the given shampoo and conditioner 2X one week. I love the color but EXTREMELY disappointed with the results! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Vanessa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Last product was not goodI have been disappointed by the last shipment. The color faded off within 8 days revealing my grey hair. I don't know if the product was defective or the quality has come down. Wondering if I should continue this at all! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Soundaram - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FarbeDie Farbe war mir zu hell , aber das ist nicht das Problem, das kann man bei der nächsten Bestellung ändern. Mein Problem ist das sich die Farbe sehr schnell auswäscht und man schon wieder färben muss, weil es sonst unmöglich aussieht. Ich werde es noch einmal versuchen, sollte es wieder so sein, dann werde ich hier leider nicht weiter bestellen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaudia M.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
No Color DifferenceI ordered an intense pearl shade for my brown hair. It’s currently caramel colored from 30V creme lightening in my previous dyes. I wanted a nice deep purple shade and that’s what it looked like in the visual example. The dye itself looked purple, however, it provided no purple shades whatsoever to my hair. I’m extremely disappointed as Iw as excited to have a nice hair dye that wouldn’t fade just by one beach day. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Andrea- We are very grateful for your feedback. Upon reviewing your profile, we see that you have already sumbitted your concerns and one of our Color Experts will begin adjusting your formula when your next order begins to process on August 22nd. If you'd like your order sent sooner than that feel free to let us know! We look forward to continuing working with you. Thanks for choosing eSalon! |
Sub-par grey coverageI used my latest product on Sunday July 3rd, I followed the instructions and today July 5, I see grey. I like the color and I like the packaging but since grey coverage is the reason I color my hair, I can’t see a reason to continue my patronage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Jamie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not cover any gray!!Did not cover any gray!! Need to change the color do not send again NEED refund 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Diana - We are super sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |