|
Color Set
|
66,818 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Color 7/30/2022I have used your product for several years and never had any skin issues with it. This time I had a nasty chemical burn on the back of my neck. Has anything with your hair color changed that would cause this? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHello Paula - We're so sorry to hear this. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happy with the colourI am extremely disappointed with the results of the colour. It wasn't working on my hair even not on my route. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTarunaben P. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! |
Hair colorMy hair turned out with an orange tint. I am totally unhappy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSheila - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. Thanks again for reaching out and giving us a chance to help you reach your color goals! |
ColorColor was dark brow with no red. I am very upset with color. You must resend med auburn or lighter color to lighten color!! Also I have baby fine hair. Maryann 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMaryann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be. We appreciate you reaching out! |
Love it!Great job on tweaking my color mixture. It looks awesome! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosRhonda - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Great color!I've been using eSalon color for almost five years. It's great - I appreciate the included Shampoo and conditioner, and the Stain Guard and Stain remover. I highly recommend eSalon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHello Kathleen - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We're so happy to hear you're also enjoying the extras in your Color Kit. We look forward to blending your next color soon! |
Does not cover my graysThis is a great product however does not work on my grays. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosYvette - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Last 2 colors horribleThe last 2 colors have been horrible. 2 ago my hair was orange. The last one was recommended to change to strawberry blonde. Since I let the last color grow out I had at least 1.5 or 2 inches of roots. Applied the strawberry blonde all roots turned almost white and long hair some reddish color. So last 2 colors should be free and credit applied to my cc. FYI, sent in almost a dozen pictures prior to strawberry blond color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosGM - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color has not met your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Custom Color SetI hate my color! Way too dark and not what I wanted at all! I now have dark brown hair & red highlights. I wanted medium golden brown with golden blonde highlights. I am mad I spent my money on this color and will be canceling my account 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDianne - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! We appreciate you reaching out. |
Terrible issueI loved this company and the product since I started using at the start of the pandemic but for the past 3 months I have been having issues with coverage of my grays. I changed my color a couple of times, but the last time I received my order the bottle exploded in my bathe when I mixed it!!! The bottle erupted like a volcano!!! It went all over my bathroom wall, the light fixture, the toilet, my ceiling and all over my bathroom curtain. I called to complain and they offered me two free colors and the emailed me “instructions on how to get the stains out”!!! My toilet is ruined, not even with bleach I could take stains out!! My walls were ruined because paint was blurred after I tried to take the hair color out and I had to throw out my bathroom curtains because not even bleach took out the stains!! I complained about this and no one from this company has had the courtesy to even offer an apology. I have pics and videos that I sent to them and nothin and never mind my ceiling!! Is ruined!! Thank god it did explode on my face!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMarielena - I am so sorry to hear about your experience with our hair color. We have just reached out to you via email. Please keep an eye on your inbox for more details. |