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Color Set
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66,655 Verificado Comentarios de clientes |
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Color didn’t lastThe color did not last and did not cover the gray. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Betty - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Perfect ColorColor applied to roots first. I have light brown and gray roots. Finished process as directed. Nice fragrance. Very satisfied with my hair color and colorist! Happy I decided to order from eSalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Jill - We're thrilled to hear that you're enjoying your customized hair color and overall experience with eSalon. We look forward to our next opportunity to delight you! |
TopJe suis très contente. Produit de qualité et les instructions sont claires, encore besoin d’entraînement 😄 Pour la prochaine j’ajusterai un peu la couleur mais je garde l’abonnement !!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love, Love, Love!Genevieve mixed my color and what a beautiful job she did! This is a blend of my natural colors. I’m a light golden blonde with red tones. As I’ve gotten older more blonde and now grey has been coming through. This color from Esalon and Genevieve nailed it! Definitely will ordering again. Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Mary- Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying your hair color and we'll be sure to let your colorist know. We truly value your feedback and look forward to hearing from you again in the future. |
Absolutely love, love, love, e-salon at home throughout the years.I've been very light sun kissed blonde, to med golden blonde all the way to dark brunette with violet. And there's nothing like e salon to take care of my hair. I trust working with your salon experts and the products you carry. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - Thank you for your wonderful feedback! We are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon. Happy Coloring! |
Wrong color!!I sent a picture and I wanted my hair lighter or about the same color as my ends. And the color that you sent me turned my natural texture hair black! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarcella - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Great kitI have went back to my old hair color for my roots (local shops) and the color just does not color my gray. This one does the job. If there is an issue, just message the colorists here and they take care to adjust your formula. Magic. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLiz - Thank you so much for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Too redI am so disappointed in my hair color this time it is too red and very brassy. It looks horrible !!!! In all The years I have used you I have used I think I will have cancel future orders Barbara Rooney 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Orange!I was excited to try this product after reading such great positive reviews. I went through the process and followed directions to a tee! My hair was not blonde, but a hue of orange! I let the team know and said they would adjust the color and I need to follow directions. Hmmmm, what I did. Anyway, I received an email that my order was about to ship, so I hopped on line and skipped to the next shipment. Received an email a few days later that they had sent my color and charged me! I don't want your products! They don't work Called customer service, she said I did not cancel shipment( what!) But when I receive it, I should send it back and when they receive it I would get a refund. 100% guarantee, I think not I'll rather spend $ at a salon thank you 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Dee- We’re so sorry to hear that you were disappointed by the results of your color application and experience. Upon reviewing your account, we can confirm that your processing date was set for July 12th and had not been adjusted or canceled prior to that date. We do apologize for any confusion this may have caused you. Thanks for giving eSalon a try! |
Horrible AgainThe color adjustment turned my blonde hair almost black and had to go to salon for color correct 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Laurie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We can confirm your Color Plan has been turned off. If you need anything else, we're always happy to help. Thanks for giving eSalon a try. |