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Color Set
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66,736 Verificado Comentarios de clientes |
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Delai de livraison extrêmement longBonjour Impossible d'avoir un service client sur le site Le délai des commandes est insupportable Commande passée le 20 juillet nous sommes le 28 est toujours rien .... Ce n'est pas la première fois Sachant que je paye les frais de port j'attends un délai de 3j max 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - Merci de votre partage. Nous sommes désolés pour tout inconvénient que cette situation a occasionné ; nous livrons de Londres, et les transporteurs peuvent avoir besoin jusqu’à 12 jours ouvrables pour la livraison car il y a des contrôles à la douane franco-anglaise. Nous sommes aussi désolés que vous n'arriviez pas à vous mettre en contact avec nous ; pour tout renseignement ou assistance, on peut être contacté par email à [email protected] ou, gratuitement, au numéro 0800 94 50 55. Notre équipe vous contactera par email avec plus d'informations sur votre commande, merci pour votre confiance et patience ! |
Amazing!I've been trying to achieve this shade with home color and with salon visits for a long time. And it never turned out to be what I was looking for. Until now. How the colorist at eSalon nailed it on the first color they sent out I will never know, but no matter how they got there, with little more than a picture of my then current colored hair, I am amazed and thrilled! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Received this todayI couldn't wait to use this set when it arrived. It didn't disappoint either. The colour is lovely, really natural and shiny. Am SOOOOO pleased. Will definitely be using this again. Amazing smell too ❤️❤️❤️ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love this product!Love the resulting color, love the soft satin feeling of my hair! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello JoAnn - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color and your smooth results! We appreciate you sharing, and Happy Coloring! |
Tolles Produkt! Unbedingt empfehlenswert.Die beste Haarfarbe, die ich bisher hatte. Volle Grauabdeckung, meine Haare fühlen sich toll an und kein unangenehmer Geruch. Sehr gut ist auch der Farbentferner. Keine fiesen Flecken, wenn man versehentlich kleckst. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Wunderschönes Ergebnis.. und vor allem kein Rotstich.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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My hair didn't take at all. Even the natural root.I followed the instructions to the T and waited and rinsed as told. The product didn't take to my hair at all again. I thought I'd give it a second try but same outcome. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us another chance to get it right. Happy Coloring! |
Wrong color - againThis is my 3rd box where my roots are very red/brown instead of soft black. There was a time when esalon got it right each time but even with the last correction, my roots aren’t soft black like the rest of my hair. :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosThank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Grays not coveredI followed the instruction and was disappointed as the grays were not covered. I have forever colored my hair at home and tried various over the counter hair color product. Since this claimed to be different I was looking forward for a positive experience but to no avail. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Still not sticking.I’ve followed instructions to the letter all 3 times and my hair is still grey. The product is just not working for me. Trying to find how to cancel subscription but it’s really not easy to do so. The colour itself is fine just not working for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Lee! We are truly sorry to hear that your custom blend hasn't met your expectations. Please check your emails, we've just contacted you to help you further. |