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Color Set
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66,689 Verificado Comentarios de clientes |
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Wunderschönes Ergebnis.. und vor allem kein Rotstich.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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My hair didn't take at all. Even the natural root.I followed the instructions to the T and waited and rinsed as told. The product didn't take to my hair at all again. I thought I'd give it a second try but same outcome. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us another chance to get it right. Happy Coloring! |
Wrong color - againThis is my 3rd box where my roots are very red/brown instead of soft black. There was a time when esalon got it right each time but even with the last correction, my roots aren’t soft black like the rest of my hair. :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosThank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Grays not coveredI followed the instruction and was disappointed as the grays were not covered. I have forever colored my hair at home and tried various over the counter hair color product. Since this claimed to be different I was looking forward for a positive experience but to no avail. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Still not sticking.I’ve followed instructions to the letter all 3 times and my hair is still grey. The product is just not working for me. Trying to find how to cancel subscription but it’s really not easy to do so. The colour itself is fine just not working for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Lee! We are truly sorry to hear that your custom blend hasn't met your expectations. Please check your emails, we've just contacted you to help you further. |
Good color matchThis was a good color match for my roots, and it covered the gray for about 4 weeks, which is normal for me when I was going to a salon. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Christine - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Custom ColorLiked the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzanne - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying your custom eSalon color! We truly value your feedback and look forward to hearing from you again in the future. |
Nice but I still ended up with color patchesI followed the instructions and somehow I still ended up with color hair patches. It’s also a little redder than expected. I was aiming for golden copper. I would say this is nice if you know how to color your hair at home from the get go. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebekah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great colorPerfect color! Love it! But to pricey for my budget at the moment … 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Terri - We're so happy to hear that you enjoyed your customized eSalon color. We just wanted to remind you that you save 20% when enrolled in our Color Plan and we offer several options to unlock free shipping. We truly value your feedback and look forward to hearing from you again in the future. |
Color turned way too dark I had to go buy color removerI had to go to Walgreens and get color remover to get the way too dark brown removed. This did not happen with the color kit I received before this kit. I can't afford mistakes 😢 like this last experience. I wrote to you abt my pkg being unusually late and it was damaged, scrunched up when it arrived. I was very very surprised. It wasn't bad enough to not open but clearly not in good shape. The previous experience was excellent. Sorry I can't afford these issues. Stopping any continued orders. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFran - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |