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Custom Color Set
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66,866 Verified Client Reviews |
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Hair came out orange...My virgin level 6 hair came out orange after using a level 8 ash copper blonde dye... I thought the formula would be more ash to offset the copper but it clearly was not... I followed the directions to the T and have colored and even bleached my hair on my own at home for years before trying out E salon thinking it would be a product I could trust... I'm very unhappy with the hair color... I wanted a warm blonde... Not orange hair... 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Nice colour but didn't lastThe colour was lovely and I was really pleased with how it came out, however after 2 weeks the colour faded drastically and I feel it shouldn't have faded this quick. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not pleased with adjustmentI requested a change to a more cherry color for my hair and it appears I got more mahogany. It is way too dark. I was really looking for a more light and fun look. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AwesomeAt first I was hesitant to put the color on my hair. Exactly 1 month before I decided to try the new color. I was astonished by the great result and highly recommend it. Kudos to the esalon team.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Easy to useLeft my hair feeling soft, easy to use 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
Didn't color evenly??It was a terrible coloring kit?? I followed the directs completely!!! I am is disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Got it rightThe last color you sent was perfect.! Finally covered those nasty grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color! We appreciate you sharing, and Happy Coloring! |
Didn't last as long as expected.I love the color that I got- demi permanent Warm beige light brown - however I thought that it was supposed to last through about 24-28 shampoos. The little bit of gray I have came through really quickly and the color mostly washed out after about two weeks which is maybe 7 shampoos. Even with all this, I would still purchase again because it was very easy to use and came out really nice. Not ready for permanent yet, but will definitely buy this from eSalon also when I am ready. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I am so happyI received my color yesterday and I was very surprised how quick I got it. Today, I dyed my hair and I Soo super happy with the color and the products. Thank you to Heather who made the color for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Really nice home color kitESalon’s color kit is easy to use with super comprehensive instructions and online videos. I think they’re custom service us super responsive and caring. I recommend this product! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberlee - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |