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Color Set
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66,689 Verificado Comentarios de clientes |
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Hair colorWanted red hair. I just dyed my hair brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
This company used to be amazing, now has gone downhillI have asked for a light colour as my original colour is white. I kept getting a base of dark brown, whilst I was hoping to gradually go lighter and lighter. Phoned and talked to a colourist who promised to swap the base to a Light Brown and still got exactly the same colour that comes nearly black. I had to cancel my subscription. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Veronica! We are sorry to hear that your hair color is not what you have expected. Please check your email, we've contacted you to help you further. |
Nicht zufriedenGut fand ich, dass der Kundenservice schnell reagiert hat und die Farbe angepasst wurde. Die Farbe ist jedoch nichts für meine Haare. Schon beim ersten Mal waren meine Haare danach trockener und irgendwie gummiartig. Das Ganze verschlimmerte sich dann beim zweiten Versuch. Ich musste mir fast 10 cm abschneiden lassen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDina - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir möchten zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Wrong colour from what I asked forI asked for a specific hair colour (9.0 Light Blonde) but was given a hair colour that was much, much darker, and not at all what I had asked for. I wish there was an option to skip the human colour adjuster element and just order a colour without someone meddling with it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Sarah! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, your personal colorist has just contacted you to help you further. |
Dark Beige blond turned out to be BRIGHT ORANGE!The instructions were easy to follow, and the packaging was very nice. The end result was the worst home dye job I’ve ever had. I followed the instructions to the letter and my “dark beige blonde” turned out bright orange. I’ve tried every trick to lessen the orange, and it’s not as bright but still very orange. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosApril - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula to better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks so much for reaching out! |
Didnt cover graysI followed the instructions. But most of my grays didn't get coloured. And the Grays that did get coloured has more of a purple tint. Now my roots look light compared to the rest of my hair. I don't like the results. It is not worth the effort. Box die which I have used in the past seems to do a better job and is faster as well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Diya! Thanks for stopping by. We are truly sorry to hear that your hair color didn't meet your expectations. Please check your emails, your colorist has contacted you to help you further. |
Hair colorIs it possible for hair color to be affected by the heat in transit? I wasn’t able to apply the hair color until last week. I was out of town but had people picking up my mail. I always follow directions. My roots are an auburn color now. It’s not supposed to be this way. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe're so sorry to hear your latest color did not turn out as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details! |
It was a beautiful color initially. It completely washed out though.Completely washed out within a little over a month. Maybe because it was ammonia free idk. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Turned blond highlights greenColor turned blond hi lights greenish under indoor lights. Did not cover grays after 2nd wash. Still has greenness color. Does not look good. Will be getting professional color correction as soon as my hair regains a better not so dry texture. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarsha - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |
ColorLove my color mix 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Helen - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |