|
Color Set
|
66,689 Verificado Comentarios de clientes |
|
Ordenar por: |
|
DarkIt was still too dark as ive asked for a lighter shade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHello Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that one of our Color Experts has emailed you to help resolve your concern in regards to going lighter. It looks like the email was sent on July 22nd, please check your inbox and get back to us at your earliest convenience. Please let us know if there is anything else we can do to help! |
Not close to color I requestedI wrote to the colorist that I hated the color sent to me. It wasn't even close to the red shade I requested. Didn't get a response from the colorist so I want to cancel future mailings, but can't figure out how. What a waste of time and money! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHello Charlie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We couldn't find any previous emails from you, but please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Perfect!This color was perfect. It even grew out perfectly! It has not gotten brassy or dingy. I purposely picked a color that matched my natural hair so that I could let it grow out and stop coloring it altogether. I realize most women are here to keep coloring their hair, and if so, they have come to the right place, because eSalon’s hair color REALLY IS BETTER than store bought, including Sally’s!!! Whether you’re wanting to color regularly, or find a shade that lets you grow out your own color, eSalon is the best choice and I will always recommend them! It is SO HARD to find a color that doesn’t get ugly looking after a few weeks. And it’s almost impossible to try and match your own hair color! I am very impressed and happy. And if I change my mind about letting my natural color grow, I will definitely be right back here, to let eSalon help me pick out whatever color I’ve decided to try! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHello Tina - This kind of feedback is very rewarding. We are so very happy to hear that you are loving your customized eSalon color and your smooth results! We appreciate you sharing, and Happy Coloring! |
Ich bin sehr zufriedenDie Farbe passt sehr gut zu mir. Danke 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
Barely any change, and the colour it did leave is awfulI wanted so badly to like this, I was so excited to add a coppery tone to my medium brown hair. Let me also start by saying that as a brunette, I knew the colour wouldn’t be a vivid ginger. However, this product somehow managed to not only transfer hardly any colour at all, but has in fact made my overall hair darker! I wanted a warm, gingery copper, and made a note asking please don’t give any purple or wine tint. But that’s exactly what I got. My hair is now even darker than before and in the light it is dark purple! The directions were also misleading, and maybe this is where I went wrong. The roots needed 15 minutes to develop according to my instructions, but I have a lot of hair so it took me a long time to actually finish with them anyway. And then, it took me longer than 15 minutes to coat my ends, so by the time I had, I was worried about my roots over developing and yet there was no information/time to let my ends saturate. I’m so disappointed, I was so excited for a new change. I want a refund. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Sofie! Thank you for contacting us. We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further. |
Hair feels softI love the color but didn’t cover all gray. Reached out to e salon and we have a plan going forward. They were very quick to respond! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCheryl - We truly appreciate your feedback! I am so pleased to hear that you were able to work with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Washed out immediatelyI ordered this to touch up my roots from brown to black and the color lasted a few days until I washed my hair a second time and now it’s ALL gone 😭 I feel like I wasted so much time and energy. It looked fabulous for those three days though 🤪 (and yes, I used color safe shampoo/conditioner) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Doesnt work for me.. sorry..Hoping my return purchase will please be credited to my account.. very nice company.. nice product… but too messy for me to keep doing my own hair. Please cancel any future shipments, and credit my account for the july purchase.. thanks much.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLeah - We appreciate your feedback! We're so sorry to hear that our color didn't work out for you. We have reached out to you via email to discuss your return. Keep an eye on your inbox for more details. Thanks again for reaching out! |
Color is still not correctStill red in the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHello Gabriella - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the sameThis color was not the same I had before, it was more on the redish tone which I dislike very much. I always have been asking for tones that do not show any red in it and this color was just that. I had to get the color at the salon to correct the redness. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHello Carolina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |