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Color Set
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66,772 Verificado Comentarios de clientes |
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PackagingMy package came in their box but not an outer package. Consequently my box was opened perhaps and contents removed or not put in. I was so disappointed and left with nothing in my box and bank 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCassie O.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you have received an empty color kit. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong color sent.I had requested a color adjustment, but didn't like the lack of personalized care and didn't want to be experimented on, so I requested to keep the original color which didn't seem to cover greys. I was sent the adjusted color anyway. It looks awful. I wish I could get personalized color that makes me feel great about my hair like in the marketing materials. And not this color experiment I am currently on and paying for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJosee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
je ne suis pas satisfaite...malheureusement je ne suis pas contente de résultats...les cheveux gris ne sont pas couverts du tout, et je trouve que le couleur a la nuance rouge/ chaude... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna W. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. |
disappointedDidn't cover the gray roots very well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLillie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not happy with the colorDid not cover my gray and I look like I have a halo of white hair around my face 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too yellowI have found the colour I like in a really cheap brand but was hoping this would last longer! Came out really yellow going to cancel subscription and just use cheap brand 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Hannah! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, your colorist has contacted you to help you further. |
Always perfectPerfect shade for me and good grey coverage! 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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COULEUR CHALEUREUSE ET LUMINEUSEMerci d'avoir tenu compte de mon avis précédent et d'avoir apporter une touche plus chaleureuse au nouveau mélange. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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GreatThe color is a perfect match to what I was looking for. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIsabel - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Love My Color!I absolutely love my custom color! So natural looking! Great product! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |