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Doesn’t cover graySadly, I am going to have to cancel my subscription. This is the second time that it hasn’t even touched my gray hairs. I’ve been a customer for a number of years. I don’t know if they e changed their process/formula but it’s not worth the time and money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Vickie - Thank you for reaching out to us here at eSalon! We are so sorry to hear your gray coverage did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Amazing!I’ve struggled finding a box hair dye that’s the exact colour I have been looking for and that doesn’t damage my hair! I came across this on Google and thought let’s give it a try! When the box arrived with my order I was so impressed of how it was presented and the little extras I wasn’t expecting is a lovely touch! I coloured my hair the way the instructions told me and it’s exactly the colour I’ve been searching for! I’ve been telling everyone about this as it’s such great value for money! Will be continuing to use these products for my hair! 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Still have graysNot covering gray 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Sent picture and color is way offThey sent me red when I requested copper and sent a picture with clearly copper hair. It was also much darker. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHolly - Thank you for reaching out! We are sorry to hear that your color formulation was not correct and that it came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Made my hair brassy and color didn't takeThis color went on healthy soft virgin hair so the color should have took but all it did was fry my hair and make it brassy. I ordered the dark brown with purple and it went on a great plum color, but it washed out immediately and left a frizzy brassy disaster. I'm disappointed and panicking cause my hairs destroyed and I have to work like this. I don't recommend the product to anyone. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMike - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust to a formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. We value your feedback, and truly appreciate this chance to get your color just right! |
This is awesome❣️Thank you so much . I absolutely love the color . I just did my hair last night and I'm so happy with it. It's very simple to do and it doesn't have a harsh smell. Loving it❣️❣️❣️ 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheila - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Nailed My Colour Request!I had requested a more Auburn tone to my colour and better grey coverage, and it was exactly as I'd asked! My first experience was not bad but I wasn't completely thrilled with it. I ended up holding onto this new colour for nearly a year before I tried it!! And when I finally did, it was exactly as I'd hoped, but better. I have just now re-ordered my colour and I am really excited to receive it. It is worth every penny and such a great product. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Susannah - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
CouleurJ'ai mis un peu de temps à me lancer mais voilà ce matin c'est fait. Les produits sont très bien à appliquer et n'irritent pas le cuir chevelu. Concernant le résultat, mes tempes n'ont pas totalement colorées malgré la dose et le temps adéquat. Le reste des cheveux très bien, pour ma longueur et épaisseur un peu plus dans le second flacon aurait été bien. A suivre maintenant dans le temps. La couleur est jolie. Sur le global je suis plutôt satisfaite. 3 de 4 personas encontraron este comentario útil. ¿Y tú? |
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AMAZING!I was skeptical as I had previously tried to color my own roots as the price of salon visits keep increasing. I have a LOT of stubborn grey. This product was a perfect match for my existing color and the coverage was incredible!!! Love it!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracey - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
New ColurThe E salon team revised my colour at my request and this time I have much better coverage of my roots and much better colour overall. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |