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Custom Color Set
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66,793 Verified Client Reviews |
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Why do I have two blacksI have not been satisfied with the selection of colors chosen for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We truly appreciate your feedback! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! |
Jelly?Don’t know what happened to this order but the consistency was like jelly from a jar. Not sure what happened. I have been a customer for a few years now and this is the first time this has ever happened 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaureen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
it colorwanted my hair to have a bright color and it just made it darker 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Be CarefulI recently had an awful and scary moment with this hair dye while touching up my roots. This product not only heat up so that it was very warm by the time that I was on the tail end of my root touch up, but it exploded while I was waiting for my hair dye to set, and my scalp got burnt in the process. Not only did the product not dye my roots, but it lifted my natural hair color and left me with an irritated scalp and horrible hot roots. When I called customer service and spoke to two different women, they each refused to acknowledge that their product was faulty and didn't seem interested in seeing the pictures I have; they didn't even acknowledge that I had mentioned pictures. They kept repeating that they'd never heard of such a thing and wondered if I'd had an allergic reaction. The product exploded for heaven's sake! They never even offered a refund, just a new mixture that was "more gentle and darker, to fix my hot roots." So I am now left with hot roots and a mixture that is not my normal hair color, and I'm supposed to navigate and fix this situation on my own? This is completely outrageous. After leaving customer feedback, I never heard anything back. I would never use this dye again or recommend anyone else use it. It works okay, nothing special, but you will be on your own if you have a real issue. This company does not stand behind its product. Shame on them 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCasey - Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I love these productsI have been coloring my own hair with E Salon for over 7 years. I have lost track of the money I have saved. Likely thousands of dollars. The color, feel and shine are as good and maybe better than salon processing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Great colorThis is so close to my natural color..incredible and easy use to cover gray hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatrina - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate your sharing and Happy Coloring! |
WonderfulEasy to apply and color lasts 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSasha - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color and your customized instructions! We appreciate you sharing, and Happy Coloring! |
amazingMy colour stylist tweaked my colour to be brighter this time and it's perfect ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
KarenI loved my color a lot! I've been in a bind, but I'm about to order again, and I will send a picture this time. I have told many people about eSalon, sorry Sally's!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving your customized color! We look forward to the next opportunity to delight you! |
LOVE my custom color!My new color is called Copper Mahogany and I love the way it came out! Very easy instructions and the coverage was what I expected. Been getting nice compliments!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |