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Color Set
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66,844 Verificado Comentarios de clientes |
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NO!I have sent 2 unanswered emails to customer care but WHAT happened with this color? Ive been using your product for years and never had any issues. The 2 bottles in my kit were distinctly 2 different colors, but i proceeded. My roots are brown and my ends are almost fuchsia. How do we fix this?!?!? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAudrey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
did not likecolor was way to dark. I followed instructions to a tee and yet when I rinsed my hair there were strands not colored and gray right there. It was a lot of color for the way you said to put on. I was very disappointed because to took time to do color and to see gray was upsetting. Of course it was right in front. I do not want to receive anymore color. Please cancel my auto renew thank you Mary Ann Goebel 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Mary Ann - We truly appreciate your feedback! We're so sorry to hear your color was too dark. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Fantastic personal colourJust by telling ESalon about the colour I required they have succeeded in providing me with the exact colour I wanted. ESalon are very clever in how they customise your hair dye to do exactly what you want by sending them a picture of your hair and/or telling them what you want they are able to customise a hair dye just for you - just brilliant. My new colour is light brown and I am very pleased with the results. Beautiful. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Awesome color!The package came on time and nicely bundled. The color was exactly what I wanted and am so happy with the results I got with this product. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Covered beautifully!Love it! Covered my grays 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Love 💕 it!I absolutely love my color! It came out perfect. Thank you so much. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Too darkI did my color today and it’s way darker than I wanted. The quality of the product is awesome but now my hair is way darker than I wanted.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFiona - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not at all the color I wantedThis past set was not even close to the color I wanted. I had sent in a picture of a dark cherry color and a picture of my current color for the best chance to get the ideal formula. My hair is more bright orange red. It’s way too light and way wrong on the tone. I hate it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
White Hair not coloredI followed the instructions. I don't have much white hair but I still wanted to dye them however you can still see the strands of white hair. Kind of disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChimere - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Love it!Great color and coverage. Easy to use! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |