66,818 Verificado Comentarios de clientes |
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Absolut gar keine Veränderung!11 Euro in den Müll geworfen. Ich habe mir ein paar Tage zuvor einen Undercut rasiert und hatte dementsprechend Teststrähnen zur Verfügung. Zwischen gefärbter Strähne und unbehandeltem Haar gibt es keine Veränderung. Ich bin wirklich sehr enttäuscht. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLina - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Not what I asked for!I requested a nice “ash” blonde colour since that is what my natural colour tends to lean toward. I excitedly followed the directions to the letter and ended up with the same reddish tint I can get from a cheap department store box colour. That was my whole purpose for purchasing your product to not end up with brassy clown hair! I am so disappointed and embarrassed to leave my house. I will never make this mistake again!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonnie - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. We appreciate you reaching out! |
Some things Aren't for EveryoneI left it on my hair 20 mins longer than suggested....did not cover my grey's....Well??? at least I tried. The packaging was EVERYTHING THOUGH!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Terrible color outcome!!The color did not cover my gray it did not turn out the color it was supposed to it's like this Auburn copper color I am not satisfied at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Tried TwiceI recently purchased this kit. Followed the instructions and found that the color did not color my new growth. I reached out about my unsatisfactory results, sent descriptions and photos, they reformulated my color, I payed again (no free kit offered), tried again with a darker formula and leaving the color on for a longer time and still new growth has not been changed. All of this happening in less than a month. Very dissatisfied with this product. I won’t try it again. I had used it in the past with good results and have no idea what changed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaige - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Perfect color!I loved my color! It has just the right amount of red--noticeable but still looks natural. 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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great productHonestly I waited a because I was nervous about doing it myself, but it is so easy and turned out great! I have to say that I skimmed through the directions and did it quickly, like I do everything else, but it still ended up looking awesome! Thanks so much!! 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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This Blonde Love-Love-Love’sAfter moving to a new state and finding out how expensive salon prices are compared to what I am used to, I’ve decided to start coloring my hair on my own. So after a bunch of great reviews, and the nifty questionnaire profile to determine your hair color, I chose to go with the esalon. Boy am I happy I did!! Although my hair is a little darker than I’m used to, My hair is definitely healthy & shiny! I do not have the hair loss I did when going to a salon (bleach) and it’s actually growing back “Finally”. I’ve also received so many compliments on my hair from friends since doing my hair my own. I’m so happy I made my decision to color through esalon! Thank you esalon! and thank you color consultants! Ya’ll rock!! 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Very coolI have to say I was very skeptical about this product, but so far has been an awesome experience!! Everything from the choices, the directions, the PRODUCT, and the best is the customer support!! They get you in touch with colorists who know what they are doing! I went from very light blonde to a golden mahogany and it came out great, oh and I must mention that my hair goes down past my bra line! I will truly recommend this service and am anticipating my second order!! Thank you to the esalon team for all your support and advice! 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatalie - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Super!!Ich bin sehr erfreut über die " Professionalität " des Shops, keine versteckten Verträge, und einfache Abwicklung der Haarfarbenauswahl. Ich habe es jetzt das erste Mal ausprobiert. Diese Haarfarbe hat eine wunderschön natürliche Ausstrahlung, ich bin begeistert..! Die gängigen Produkte, aus dem Handel, haben ein sehr mangelhaftes Ergebniss, was mich letztendlich dazu bewegt hat mich nach professioneller Farbauswahl umzusehen! Ich habe eigentlich komplett Graue Haare, und jetzt ein wunderschönes Dunkelbraun-Mahagonie-Kupfer....mega! Vielen Dank!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |