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Color Set
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66,818 Verificado Comentarios de clientes |
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Left my Hair Damaged and Did Not Have the Gray Coverage I WantedI've colored my hair with other products, so I am not a newcomer to coloring. I hate leaving bad reviews and really wanted to like this product, but it left me with no choice. I followed the directions to the letter. Once I rinsed out the color, my hair felt coarse and wiry. After drying, it was uncombable until I put in a leave-in conditioning product. Additionally, I still had grays showing immediately after, so it didn't have the coverage I wanted. I'm sorry for the bad review, but this product left me disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We are sorry to hear that you were disappointed by the gray coverage and hair texture of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I really wanted to love thisI really wanted to love this at home system. Packaging is fancy. The colorist probably do know what they’re doing. But the lab and the product itself? My hair is a mess. It never covered my very little grays and whites and some parts of my virgin hair never grasped the color. My hair does feel soft. Would I keep my subscription? Probably not. It’ll probably cost me more to now fix this mess. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCherry - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over email. Please let us know if there is anything else we can do to help! |
Always a ProblemThere is always a problem with my orders. I should be receiving two orders every 8 weeks; however, they are either sending the wrong hair color or not sending one of the orders. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colorthe color I received is completely different from the one I ordered, it also did not cover my white hair, after two washes it started to fall out 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGalia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Where is my orderHello, my order 15201038 days it was shipped 30th Sept. I have still not received it. Please can u advise where it is? I really need the colour Thank u 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Ciara! We are sorry to hear that you are still waiting on your roder. Please check your emails, we have contacted you to help you further. |
Custom Hair ColorEvery month I look forward to my box of goodies from ESalon. I apply the color let it work its magic and it lasts close to 4 weeks. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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ColorLove it fits me! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your customized color! We look forward to the next opportunity to delight you! |
I love the color. Gorgeous.Love my hair color. Covered gray. No more boxes for me. I'm sold 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Fantastic blended colorI am impressed. My hair is about 7 shades naturally. My special formula did not cover gray but blended it nicely with my other hair. I do not look like I “dye” my hair. The product did not smell, it was gentle and the shampoo & conditioner are fabulous. I have a box of highlights waiting. Now if I could only cut hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Wow!I really wasn't sure what I was going for. I Received my kit which was roots only as I wanted to preserve my highlights. I applied on my roots, but also dragged down some pieces to the end in hopes of blending the new color. It's was perfect! Esalon got the color just right. I am shook! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |