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Color Set
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66,880 Verificado Comentarios de clientes |
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So pleased!!!Your product is packaged so beautifully and personally! I have never colored my hair but at the age of 72 I was beginning to get gray around my temples. I have not been to a hair salon in 50 years, had no idea of what it would cost or where to go. Your ads were very convincing so I decided to try it. Once I received it I was hesitant to use it. My hair is very long and I wasn't sure there would be enough product. After 2 months I did use it and I was so pleased at the results. It matched my color so closely. My husband and my family have not even noticed that I had colored my hair which is what I wanted. My 12/1 shipment did not arrive and I thought it was due to the holidays. You actually contacted me to see if I had received my shipment! You immediately sent me another shipment which I am using today. Your service is remarkable and so personal. I thank you very much. You have a loyal customer. Thank you. 46 de 46 personas encontraron este comentario útil. ¿Y tú? |
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Got the red I wanted!This was my 3rd try at finding the right shade of red and this one is PERFECT! Great experience working with the team to get the right formula. Can’t wait to go to work and get those compliments- thank you! 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Didn't cover greysI really liked the color but it didn't cover two stubborn grey spots. I'm wanting to get back to my natural dark brown color. Top of head has a lot of brown in it but the back is still black. Can all this be solved. Do not send my color until I decide what to do. Thanks 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNikki - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too lightColor was too light 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl - We’re sorry to hear that your color came out lighter than you expected. Not to worry, our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Our Color Experts have been in contact via email and will be happy to assist in this process. |
Grey too soonI will be canceling my orders as I’m grey after one week. I have found an OTC product that lasts a lot longer. Too bad as I liked everything about it in the beginning 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No receivedI haven’t received my last colour yet, it was due 19.12.22 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Lynette! We are so sorry to hear that you are still waiting on your eSalon order. Please check your emails, we have contacted you to help you further. |
disappointedI recently got an order of a hair color from you. I was very disappointed. The coverage was not ghood, still have a lot o gray . I followed the directions correctly but it did not work. I cannot recommend this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJamina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Stronger smelling product, did something change?I have been a satisfied customer since 2015. In the past I didn't noticed much smell after applying product to my head for 30 minutes, UNTIL this last color that I received Aug. 2022. I could not wait to rinse it out, it was that bad, yes. What has changed? I am hesitant now to buy another color set. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary Anne - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Hot RootsThe only thing this color changed was my roots. Which are now hot roots. Didn’t even change the rest of my hair. Super disappointed and will not be ordering again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelsey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Colours wellGot the ammonia colour it covered all grey x 0 de 0 personas encontraron este comentario útil. ¿Y tú? |