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Color Set
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66,903 Verificado Comentarios de clientes |
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Roots too lightThis is the second time I’ve used this and my roots are still a lot lighter than the rest of my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCandice - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
My hairProduct was fine but my hair is falling out 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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très satisfaitesj'adore la couleur qui est faites sur mesure pour une première coloration à distance je suis très contente je crois que j'ai trouvé mon salon de coiffure merci à Stéphanie ma coloriste en revanche petit bémol cela ne recouvre pas les cheveux blancs que j'ai sur les tempes, j'espère que cette coloration tiendra sur la durée merci 6 de 8 personas encontraron este comentario útil. ¿Y tú? |
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Quality productsThis is very good treatment for my hair. Kind of looks darker than I was, but I like the colour. This was my first application, but I believe is hair friendly as well. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Better than the actual salon!I am VERY pleased with my color. It is not brassy or orangey as some usually turn out. I am really surprised that my hair turns out waaaay better than when I went to the salon and paid at the very least 10x more $!! Can’t wait to try the highlights! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Spot on colorThank you!! You got the right color for me, the one that I wanted!! I'm very impressed! Thank you! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Roots got lighter & ends got jet black.I followed the instructions and the roots got lighter and the ends got jet black. I will have to redo my hair as it looks worse than before unfortunately 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrittany - We are very sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not as I expectedAs a chef / cook, I can follow instructions and measurements pretty well, following the dye instructions was a piece of cake 🎂, and yet, not all my greys were covered especially in areas that were pretty saturated with the dye, I am however willing to give it another try.. hopefully a better outcome. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrances - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Poor coverageUsed this to color my grays. Followed all instructions. Did not cover grays—now I have to re-do or pay to have it done. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
My hair turned orangeMy root turned very brassy. I’m going to have to go to a salon and have the color corrected. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSami - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |