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Custom Color Set
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66,903 Verified Client Reviews |
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Waste of moneyI tried eSalon's products for my naturally blonde hair. Since it's supposed to be "made for me " I didn't think that I'd have any problems. Well much to my dismay instead of being blonde I had dark brown hair. I absolutely would NOT recommend this product. It's a total waste of money. I had to go purchase another color at beauty supply to turn my hair back to blonde. IM VERY UNHAPPY WITH ESALON. When I called customer service they didn't offer me a refund...nothing. This company is not worth buying anything from. I'm a very upset unhappy FORMER CUSTOMER. I'd give them NO stars if I could. BUYERS BEWARE 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeb - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MehIt’s a basic mousy brown with mediocre gray coverage. Pass. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaggie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Poor grey coverageand made my hair extremely dry, unlike my prior product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Read this!When I was getting a hair cut at a very high end salon, my stylist looked at my hair color and said it’s amazing that I color my own hair. It looks like it’s been professionally colored and it’s a particularly difficult color to achieve. Plus it would cost a bundle in his salon. I told him my hair is white underneath and he thinks that plays a part in it turning out so good. Anyway, I was so pleased to hear that from one of the most upscale and expensive salons in my area! I have always colored my own hair for 35 years and this is the best it’s ever looked. The color is consistent and the results are fantastic…be sure to follow the instructions carefully! 165 of 168 people found this review helpful. Did you? |
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Amazing colorLove the color. Totally love the personalized assistance. My first box was a bit darker than expected but no problem they adjusted the color and now I’m in love. My only complaint is my grays at the temples don’t seem to hold the color for more than a week and a half to two weeks. Other than that I am happy with this product. UPDATE 11/12/21 Thank you so much to the colorist who read my review and adjusted my color for more gray coverage. You nailed it. I’m getting better coverage and with the help of your shampoo and conditioner it seems to be lasting a bit longer. I love the color and can’t thank you enough for all the assistance. Great company great products 0 of 0 people found this review helpful. Did you? |
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WonderfulThe color is a perfect match 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHI Shelah, We're thrilled to hear that you're enjoying your custom Lightest Blonde. We look forward to our next opportunity to delight you! |
So Thankful!Worked Great! Love my Color, Love how Soft and Shiny my Hair Is!!! Appreciate You!!!♥️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sonia, We're so happy to hear that you're enjoying your custom Soft Black (Blue)! We truly value your feedback and look forward to hearing from you again in the future. |
Turned out greatI was a little nervous that I wouldn't get the same great results but, my to my happiness the color adjustment that you guys provided turned out great and I love my hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Audretta, Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving your custom Medium Brown (Red Copper). We look forward to the next opportunity to delight you! |
Colour turned out beautiful although warmer than I thoughtI really like the colour of my hair although it turned out a bit warmer and with more of a red undertone than I thought. The instructions were great although dividing my hair in 4 sections with long and heavy hair and pinning them up was not doable as it is just too heavy and bulky to work around so went in more sections. Other than that I am absolutely happy. Brush that was supposed to come with my order was missing but the colour still turned out fine and it's even and not patchy. 0 of 0 people found this review helpful. Did you? |
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Wrong colourThe product itself comes in a great package with everything you need, however communicating what I wanted was difficult. I asked for a cool ash colour and received a warm almost auburn shade. There is no way to know what colour they have sent as there are no details on the package besides your name so it's all a surprise once it's applied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |