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Custom Color Set
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66,934 Verified Client Reviews |
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Not at all with the costDid nothing to cover my gray. Over priced and barely made any change. It was as though I didn't do a thing. Received my initial order and a touch up order. There was nothing to touch up. I cancelled and never received a refund. Not at all as advertised. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover greys.I actually left this on longer than needed because I was in the middle of a work situation and when I finally rinsed it out it didn’t cover any of the gray around my hairline. I get better coverage from a two dollar box from the drugstore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We are so sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I want my orders to stopI had sent a email asking to cancel and still was charged the color doesn't take to my hair for some reason it does every other hair products i have used so I'm not sure why it doesn't do well with this but i asked to try different color and was not responded to just charged and sent the same color so i tried again and nothing same results i wish i could have tried a different color and might be giving a different review i mean i did pay for it i should have been aloud to choose the color but … 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTorria - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and has reached out to you via email for further discuss your formulation. We appreciate you reaching out! |
Just what I wantedThis hair color was exactly what I wanted. Simple instructions. So happy w it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Caitlin, thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! Your next order will begin processing on January 2nd. We appreciate you sharing, and Happy Coloring! |
So Easy!I really liked my color. It covered everything so well. So easy to use. I have already recommended to friends. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheyenne - We're so happy to hear that you're enjoying your custom color! We truly value your feedback and look forward to hearing from you again in the future! |
Beautiful colorMy review is really a 3.7. The white is shining through everywhere on my roots. It looks so much better than it did before and the effect looks natural enough. Perhaps I had a misunderstanding of what it would do. The color is amazingly beautiful. I will be continuing to use eSalon next month. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Janine, thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. Our team will adjust your formula for better gray coverage and your next order will begin processing on December 28th. We are excited to continue working with you! |
Nothing like the swatchLooks nothing like my selected swatch in the beginning quiz. Matched my previously dyed hair to my natural blonde roots, which are a dull greenish tone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNiki Z. -Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Custom ColorDespite repeated emails to enhance my coloring, getting same disappointing results. Not satisfied with this company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Perfect!!!My color is perfect! I am very happy with the results! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sharon! Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair. Your next order is set to process on December 7th! We're so happy to keep providing you with great color results. |
ColorDid not think they could give me the color I wanted. Guess who was wrong. Dead on they got it it perfect first try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHey Glenda! Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are excited to continue working with you! Your next order will begin processing on November 30th. Happy Coloring! |