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Custom Color Set
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66,934 Verified Client Reviews |
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Wrong colorI changed my color to darkest brown because my hair was almost black at this point. I wanted to just touch up my roots. When I died my hair it was literally a lighter reddish brown than the rest of my hair it wasn’t even close to black I’m so upset I have to go into the store and buy a different color to match my hair I will definitely be canceling my subscription because this is what I was trying to avoid by signing up for the subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlma- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
colourused this yesterday after receiving it on Thursday last week, did everything the instructions said to there was enough product to do all my hair in the bottle, so now I have half coloured my hair and need to used a super brand again, so I was 42.00 dollars only to go have spend another 17 dollars today. the colour didn't even match 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBlaze - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
What Happened??I have always had a lovely, natural red colour of hair and so when it started to change colours I searched high and low to find something that was as close a match as possible to my original colour. Enter eSalon. I loved their dyes and couldn't believe how long the colour would last. But it seems to me that the last 2 or 3 orders (ever since they changed their formula) don't even cover the grey to start with anymore, and it certainly doesn't last like it used to. Please go back to the old formula. I'm not going to continue to pay $40 for colour that doesn't even cover what I need it to! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Surprisingly GoodMy hairdresser is on maternity leave so I havnt had a professional colour in ages. I have to admit I was skeptical about a mail order colour service…..I thought this was going to be a terrible mistake……how wrong was I? Colour is multidimensional & even, instructions are easy to follow, I’m Very happy and would order again!! 3 of 3 people found this review helpful. Did you? |
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Great ColourThe colour was just as I expected, it was really easy to put on and the no ammonia formula was gentle on my scalp. Several weeks in and I’m still happy with the colour 😊 0 of 0 people found this review helpful. Did you? |
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Love itThis color covers all my grey hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHey Denise! Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
I love it.This is my perfect hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHey Marcela! Thank you so much for sharing your joy with us! We are super thrilled to hear you love the outcome of your hair. Your next order will begin processing on November 22nd. Happy Coloring! |
LOVE THE COLORTHE COLORIST SUGGESTED I GO LIGHTER BASED ON MY PICK. I KNEW I WANTED DARKER AND RICHER AND GOT IT. LOVE, LOVE LOVE THE COLOR, BETTER THAN THE SALON. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Cathyann! We are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color on November 23rd. |
Good personalized hair colorGood quality hair color with good coverage. Color is personalized based on your request. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Darlene, we are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you taking the time out of your day to share your feedback with us! Happy Coloring. |
Great colorI been using this for over a year. The color is great . My only thing I don't like about this company the packaging should be earth friendly . Too much plastic . All the paper product is way too thick. Come on eSalon do your part in helping the earth. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Glenda, thank you for your feedback! Over the years eSalon has put in place many practices to reduce our packaging and become a more sustainable company. To hear more about our recent efforts, you can check out the article on our website titled "What Does Sustainability Look Like at eSalon? Happy Coloring! |