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Custom Color Set
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66,903 Verified Client Reviews |
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Love esalon but something changedI'm super sad in the color last few times. Something is definitely different with formula. It's not nearly as rich in color and it's washing out. I've been doing medium brown with copper and gold but the color is dull brown. I've loved esalon for years !! I hope you guys can improve or correct whatever changed. Xoxo I would give 5 stars otherwise but I think you guys should know the truth so you don't lose business. 0 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlina - Thank you for sharing your experience; we’re sorry to hear that you were unhappy with the results of your custom color lately. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right; and thank you for being such a loyal customer! |
Custom ColorI really like my Custom Color Set for my roots! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Tanya, We're so happy to hear that you're enjoying your custom Dark Brown (Copper)! We truly value your feedback and look forward to hearing from you again in the future. |
Perfect colorE salon mixed the perfect color. It has the correct highlights, it covers beautifully and lasts along time. It makes my hair shine and I believe it makes my hair healthier. I will never go back to commercial products.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Marilyn, We're thrilled to hear that you're enjoying your custom Dark Blonde. We look forward to our next opportunity to delight you! |
Not what I wantedEach time I have colored my hair the color is always way darker then I requested, even with the the help of talking to the colorist over the phone. After this third attempt I’ve canceled my plan. I actually had to get professionally fixed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not my colorThe colorvwascmore blueish than black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Worth every penny!!!!I’ve been coloring my hair at home for years with boxed hair color. I tried this because I was tired of inconsistent color and fading. You won’t be disappointed, they will work with you to achieve the color that you love!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Charity, this kind of feedback is very rewarding, you're going to make us blush! We are so thrilled to hear that you're enjoying your hair color and experience with eSalon. We look forward to the next opportunity to delight you! |
going lighter blonde gradually and loving itmuch handier just doing roots now 0 of 0 people found this review helpful. Did you? |
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Saved my hairCheap hair color had ruined my hair. I still had to cut some of the length but not nearly as much after using esalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHey Darcy, we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color on December 21st! |
Colour setThought I would give this another go, I used esalon before and my colour was always fine. Then last year I got my colour which left my roots lighter than they already were, as alot of grey coverage. So I've been growing my hair out to then order the semi permanent dye to put it on and its now not covered my grey at all. So disappointed I contacted them but no help at all this time, basically i closed my account down. Far to expensive for then to be told after buying and using that there is no guarantee of full grey coverage with the semi ( I was not told this at time of order ) my hair is basically the same only my roots are lighter and my ends with the root ends refresher is darker yet again. Never again give chance after chance and now my hair is darker yet again. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLorraine E.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
PerfectI was so happy with the results that this is my new “hair colorist” online 🥰 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We're thrilled to hear that you're enjoying your custom color. We look forward to our next opportunity to delight you! |