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Custom Color Set
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66,903 Verified Client Reviews |
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Not liking my rootsThe overall color was pretty decent. It is a nice red color, however my roots are not a good color. Using the root color did not cover the grays and came out almost pink and there is definitely a difference between my roots and the rest of my hair. I really prefer a much more vibrant red color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEsther - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
ColorCovers my gray and last for a few weeks. I had to quit buying it because the price has really went up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanna - We’re pleased to hear that you’ve enjoyed your custom color! We truly value everything our clients’ say and we hope to continue helping you find hair perfection! |
Incorrect colourPlease can my colour be changed. The roots are lighter than the rest of my hair and doesn’t look right. I’m very disappointed with results and not quite sure what to do now 🤦🏽♀️. I’ll send another picture to my account so the colour expert can access. Please send next colour with correct colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnita S. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Excellent colorLove the shade 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Melissa, We're so happy to hear that you're enjoying your custom Light Brown (Copper Golden)! We truly value your feedback and look forward to hearing from you again in the future. |
not at all what i asked forI have been hesitating to use my color because it took esalon FOREVER to get my color right, i took part blame for not asking for exactly what i wanted at first but after 5 or 6 tries they finally nailed it, i was so happy. then the next time i tried to order they tell me i have to "update my profile" and start all over because they changed their formulas, well. here we are right back at square ONE with color i HATE. I asked for a rich chocolate brown and i got blah borring ashy brown?? i am not bothering to pay them over a hundred dollars in new attempts to get me what i ask for. if i have to spend that money im just going to a real salon and getting exactly what i want the first time. bye esalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
Doesn’t color grayI like the idea of esalon and have ordered several times but it just doesn’t cover my grays - and when it does it lasts a week at best. I have better luck with drugstore color. For the price it’s just not worth it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Poor colorDidn’t color well or cover grays gloves ripped while coloring 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsT K - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Colour disappointmentI purchased a colour from esalon and it was supposed to be medium brown(Golden) but my hair didn't look any lighter and the grey coverage was not wonderful for the price and being told hairdresser shop results. 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertsclaire W. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have been in contact with you via email and will be happy to assist in this process. |
Hair colorLove the ease of use and contact to be able to discuss new color ideas or to simply reorder my current color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Barb, We're so happy to hear that you're enjoying your custom Medium Brown (Intense Pearl)! We truly value your feedback and look forward to hearing from you again in the future. |
Great colorLove this Mohagany 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Cynthia, We’re pleased to hear that you’re enjoying your custom Medium Brown (Ash Mahogany)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |