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Color Set
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66,934 Verificado Comentarios de clientes |
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Total unzufriedenHaarfarbe komplett anders als erwartet, orange statt blond … 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarianne W.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Was a nightmarethat I didn't have to paint it on, until this 2023 you can imagine my admiration, but I don't know what happened now, that the result was fatal, the nightmare of gray hair is horrible. Instead of covering it up, what seemed to be was to increase the situation and I had recommended them to my acquaintances and they made me look bad in front of them. Now I have more gray hair than ever. It seems that the product would have helped them with vitamins. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiana - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Not a fanI was super excited to try, but ended up disappointed. The smell is SUPER strong which, for me, is a trigger for migraines. I did give it a shot regardless. Fan on, windows open. Followed instructions to the letter. While processing, all looked great!! However, once washed and out of the towel, not so much. My grey's were not gone at all and neither were my roots. This color actually lightened my roots by an entire shade. I'm not sure how or why since I went w a blue/black color as i have dark hair. So, worth a shot, but I won't be purchasing again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Perfect!The first colour I ordered wasn’t quite right, so I spoke to one of the colourists and they suggested some changes, I’ve just used it and it is PERFECT!! It’s literally the colour I have been searching for for years and I’m absolutely delighted!!! 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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SensationellDie Farbe ist genauso wie ich sie mir vorgestellt habe. Vielen Dank. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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PERFEKTIch habe sehr viel graue Haare am Ansatz - und selbst bei zwei Friseuren (bei einem habe ich jedes mal an die 300 € hingeblättert) war das Ansatz-Rot viel zu knallig und musste noch einmal nachgefärbt werden. Ein ganz herzliches Dankeschön an Katharina N., die mir die Farben zusammengestellt hat - die Farbe ist wunderschön und passt perfekt vom Scheitel bis zu den Spitzen - und zu mir. Ich bin begeistert :-) 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Great company comboSuch a great kit I love the colour and all the items my kit included. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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AlternaLove, love, love the new botanical shampoo and conditioner from Alterna! Left my hair silky and smelling great. Please continue to send me this with my orders. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Color needed adjusting…turned out GREAT!!My color needed some updating but the new color that came was just not quite right. I spoke with colorist Genevieve on the phone and she reformulated my next order. Just used it last night…it is perfect !!!! My hair looks refreshed and natural. Thank you!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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i am not impressedi followed the coloring process exactly how you guys in the instruction but after coloring i was still seeing white hair on the roots. Please cancel my auto ship 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShanthi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |