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Color Set
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66,541 Verificado Comentarios de clientes |
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bottles leakedUpon opening the box it was evident that the coloring bottle had leaked. All over it was a gooey mess. Every other time shipping was fine. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJen - We're sorry to hear that your order arrived damaged! We have gone ahead and added a non-expiring free order credit to your account, to apply to your next hair color order. Again, we apologize for the inconvenience. |
darkermuch darker than I expected. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMahtab - We’re sorry that your hair color turned out much darker than expected. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and assisted you with this matter. Again, we apologize that you were unsatisfied with your experience. |
DisappointedI didn't wash my hair for two days after coloring. With every wash since then my color is coming out and I'm not happy about that. Its in my bath water and on my towels. Don't understand why this is happening and don't{ want to purchase again if it won't stay in 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We're sorry to hear that your color is washing out. Upon reviewing your profile, we see that your colorist reached out to discuss how we can best assist you and, per our Satisfaction Guarantee, offered a complimentary reformulation designed for better results. We look forward to working with you to create your next color order. |
Ok colorSeems the color products make my hair very fine and hard to manage for s few weeks after using the products. The color also doesn't seem as rich as a salon based color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Dont lastIt washed out within 6 weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color reviewColor was fine for hair ends but not for the roots did not match but I like the hair products 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaula - We apologize that your recent order did not provide the seamless root coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Perfect colour but washed outLike the title says, The colour was perfect but it washed out of my hair and quickly It's a shame because all this would of been worth the money I may change my colour and see if that stays in 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCara - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Custome Hair ColorEven with my photo to show the color I wanted to match, I got a way too light color that didn't cover any grays. 154 de 163 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristie - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color in a darker shade with increased gray coverage. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Okay coverageWas fun to receive box with all the little touches. Good instructions and included everything needed for application. Only thing is rather disappointed with color selection. I requested a golden brown color and instead turned out very coppery red. Not bad since was considering that color line but was not what I ordered. So the colorists must have augmented what I selected. Also I just colored it two weeks ago and grey is visibly coming back.... so not exactly happy about that. Great for a home fix and good price compared to what would cost at a salon. Glad I tried it but not exactly convinced in trying it again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn- We’re sorry to hear that your hair color did not provide the best gray coverage and came out differently than expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Love the idea but too expensiveHair color match was great. Love that it's automatically delivered and emails from company are consistent. I will be cancelling though due to the cost. The first order is good deal, but after that it comes to $25 per dye kit. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |