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Color Set
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66,541 Verificado Comentarios de clientes |
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OK colorNot quite the results I was looking for but the coloring does show red highlights so u gave me what I asked for. I had hopes it would be a little lighter to really satisfy but overall the product is good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristy - We’re sorry to hear that you weren't 100% satisfied with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Doesn't cover gray/white hairLove the color. But the color doesn't last on my white hair. It just doesn't stay. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - While we're glad that you're enjoying the color, we apologize that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we'd love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary color order. A member of our Color + Care Team has reached out to you with directions on how to redeem this credit. We look forward to crafting a formulation to better suit your needs. |
custom hair colorit is nice to get a hair color made just for you. you do not get that from a box. i liked it and it was as easy to use as if it came from a box. color seems to last longer than store bought. but i am waiting to see, i will be recieving my 2nd order in april. i will revise my rating then. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Low qualityI was excited to try esalon last summer and the first batch that came seemed great! The two bottles they sent me had the darker base and a lighter color for the ends. My shipments after that had only the darker color and they told me I had to pay extra for the lighter touches...hmmm. After a few applications of the color, my hair is dry and brittle. I'm constantly trying to moisturize it to bring back life and softness. The shampoo and conditioner that I bought with my first purchase did nothing to improve the appearance or feel of my hair, either. The color was pretty good, I must say, but I think I could get that color in any box. The absolute worst part, though, was that when I used the color the last time, a clump of hair fell out while I was shampooing the product out. I wonder now it this product is the reason my brush seems to have had a lot more hair in it the last 6 months. I'm done. It's just way too damaging on my hair. Just FYI, I've colored my hair for years and followed the instructions exactly! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheri- We’re sorry that you were disappointed by the results of your color application and experienced more hair damage than normal. Since you have expressed that you were unsatisfied with our product, a member of our Color + Care Team has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Made For YouWish it would cover gray a little better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color was pretty but didn't cover my grayMy hair is mostly brown with patches of gray at the temples. I like the color but it does did not cover the gray at all. That's fairly disappointing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa- We apologize that your color results did not provide the gray coverage you were expecting. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Good productI was very excited to receive my professionally mixed hair color. The results however were somewhat disappointing. The quality of the product was good but the color wasn't what I was expecting. I don't know if I'll order a second time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
I don't think it works for me...Reason being it might work for others, I was my hair every week and already my gray hairs are appearing back around my crown, they are coming back fast and furious. .... I'm sure it might work for other so I'm not gonna knock it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy - We apologize that your hair color did not provide the gray coverage you expected. Upon reviewing your profile, we see that a member of our Color + Care Team processed a complimentary reformulation, per our Satisfaction Guarantee, designed for increased coverage. Again, we are sorry that you were unhappy with your results and look forward to crafting your reformulated color. |
Unexpected resultThe color suppose to be "cool beige". I applied everything correct according to the instructions. But it turned to be gingery on my roots (like the warm beige would be). The bleached part of hairs took color ok. But my naturally ashy roots now ginger and in couple weeks the difference would be obvious and I would have to dye my hairs again. It doesnt look ugly, but It;s not the result I expected :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKseniia - We apologize that your roots turned out warmer than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color and tone down any copper tones. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Custom Hair ColorI followed the directions exactly, but this hair color was very flat looking and did not cover the grey. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBritt - We’re sorry to hear that you felt your hair color was flat and did not cover your greys. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to provide a color to better suit your needs. So we have credited your account for one complimentary hair color order. A member of our Color + Care Team has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results. |