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Color Set
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66,541 Verificado Comentarios de clientes |
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awfulAwful. Had to go to a beauty supply store to get color, because your color didn't last with covering up the for only 2-3 weeks. That is awful. 12 de 14 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re sorry to hear that you were dissatisfied with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we apologize that you were unhappy with your experience. We look forward to crafting your custom reformulation. |
Color was badThe color had a green tone. Will not buy again 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarta - We're sorry to hear that the results of your most recent formulation had a green tone to it. We'd love to remedy this by sending you a complimentary reformulation to neutralize any green tint. One of our representatives will be reaching out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |
Looked naturalNot as blond as I would like but it did lighten the color for the winter months.. This company save your details though and dispatch another color out to you without asking if you wanted it first, I didn't like this so will not be using them again.. Be aware when handing over your details 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDerek - We apologize for any confusion regarding our service. Before placing their first order on our website under our 50% off deal for new clients, customers are shown a checkout page explaining that they are joining the Hair Color Plan. In addition, clients can stop, modify or cancel the service at any time by logging into their account or giving us a call. Upon reviewing your profile, we see that you successfully cancelled your Hair Color Plan, so we won't send you any further order unless you contact us first. |
Custom hair colorI have darker hair in the back and lots of white hair in the front and after two attempts including having to spend an additional $6 at a beauty supply store .....it still did not solve my issues... Not ordering again...going back to my $6 color from the local store.. I gave it two different trials and...no happier result. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Color too lightI love the color but it is too light compared to the rest of hair that came out black. It doesn't look good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMalice - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Custom Hair ColorHmm... I wanted to try this as it is advertised to be so much better than box and more affordable than a salon. My personal experience is it did not do any better than box color for gray coverage and my hair didn't feel any better than when colored with my normal box color. For the price - I would not recommend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Anna PDid not cover my gray properly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
OK colorNot quite the results I was looking for but the coloring does show red highlights so u gave me what I asked for. I had hopes it would be a little lighter to really satisfy but overall the product is good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristy - We’re sorry to hear that you weren't 100% satisfied with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Doesn't cover gray/white hairLove the color. But the color doesn't last on my white hair. It just doesn't stay. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - While we're glad that you're enjoying the color, we apologize that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we'd love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary color order. A member of our Color + Care Team has reached out to you with directions on how to redeem this credit. We look forward to crafting a formulation to better suit your needs. |
custom hair colorit is nice to get a hair color made just for you. you do not get that from a box. i liked it and it was as easy to use as if it came from a box. color seems to last longer than store bought. but i am waiting to see, i will be recieving my 2nd order in april. i will revise my rating then. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |